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      The MaxSoft Group

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      IT Systems Engineer / Administrator Interview

      27 Aug 2025
      Anonymous interview candidate
      Varsity Lakes
      Declined offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at The MaxSoft Group (Varsity Lakes) in Aug 2025

      Interview

      I'm writing this review to share an experience that sharply contrasts with the company's public image. While I can't speak for the entire company, be very cautious if you are considering this specific IT Systems Engineer / Administrator position. The interview process is extensive; their technical test is overly difficult to pass but the real issues are the undisclosed job requirements and the rigid management style. The role comes with a rather ridiculous on-call expectation that was never mentioned in the job description: a full month on duty, 24/7 including weekdays, weekends and public holidays. More telling, a job offer was made and then instantly rescinded after I asked for a simple flexible work arrangement starting 2 hours later and finish earlier twice a month for my daughter's recurring medical appointments. For a company with numerous "Great Place to Work" awards, this immediate rejection of a common family-friendly request was shocking and unexpected. My impression is that this particular IT department fosters a rigid, inflexible, and non-family-friendly environment. This job best suits someone with no life, no family, and no personal interests outside of work. I was very surprised, as other reviews didn't mention this, so this seems to be a standard specific to this role or department. It is also telling that other than the IT infrastructure team, everyone else can work full time permanently from home. Problems around rigidity and difficulty caring for sick kids were very briefly mentioned to me on the peer coffee interview which was a red flag already.

      Interview questions [1]

      Question 1

      Technical questions about Virtualization, EntraID, networks.
      Answer question
      The MaxSoft Group response
      7mo
      Thanks for taking the time to share your experience - we’re sorry the process felt negative. For clarity, and for anyone considering this role: * The IT Systems Engineer / Administrator position is a full-time, rostered role with a rotating on-call component to support critical systems (including some weekends and public holidays). * The on-call requirement was outlined at multiple points: during the initial phone conversation, discussed again at interview, and summarised in a follow-up email. In later correspondence, the candidate acknowledged these discussions and asked for further clarification. * We support flexibility where a role permits it. This position has limited scope to vary hours within a shift due to rostered coverage. The candidates need to change to start/finish times was raised after the offer stage and was not raised during any of the interviews. We assessed that request against the role’s inherent requirements and determined it could not be accommodated in this position. The outcome related to role fit, not capability. Different teams at MaxSoft operate differently: many roles are remote-first; infrastructure roles carry additional coverage obligations by design. If you’re exploring this position and want more detail about on-call rotations or how flexibility works in rostered roles, please contact our People & Culture team via the Careers page.