Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      UKG

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: UKG reviews | UKG jobs | UKG salaries | UKG benefits | UKG conversations
      UKG interviewsUKG Vice President, Customer Experience interviewsUKG interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Top companies for "Compensation and Benefits" near you

      avatar
      Capgemini
      3.7★Compensation and benefits
      avatar
      Cisco
      4.0★Compensation and benefits
      avatar
      Salesforce
      4.4★Compensation and benefits
      avatar
      Bloomberg
      4.1★Compensation and benefits

      Vice President, Customer Experience Interview

      22 Feb 2017
      Anonymous interview candidate
      Atlanta, GA
      Declined offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 2+ months. I interviewed at UKG (Atlanta, GA) in Dec 2016

      Interview

      12 weeks 6 steps. Ultimate Software Recruiter found me on linkedin. 1. Phone screen with recruiter. 2. Face to face with hiring manager in Atlanta. 3. Flew to Florida for face to face with two more executives. 4. Phone interview with C suite executive. 5. Back to Atlanta office for face to face with entire team (four members). I was told that this is the end of the interview process and an offer was coming. 6. Two weeks later, still no offer. But I was then told that I had to come into the Atlanta office to have another face to face with the C suite executive who already interviewed me on the phone. Two weeks later the offer did come. But I was shocked that I was offered a Senior Director position and not the Vice President position that I have been interviewing for. Somewhere along the way, the job was downgraded from VP to Senior Director but no one told me, not even the recruiter. In fact, when he gave me the offer, he tried to sneak that major change through until I caught him and questioned him on it. It appears to be a bait and switch. I naturally turned down the position! Had I been told that it was a Senior Director role from the beginning, I would never have agreed to go through with the interviews. I noticed now that the position has been re-posted as Senior Director, Customer Experience. Either the company does not know what it wants or what it is doing. The company may preach, “People First” but I certainly never felt that during my interview process. So glad that I am not part of it.

      Interview questions [1]

      Question 1

      Why do you want to leave your current job?
      Answer question
      13