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      Universal Studios

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      Merchandiser Interview

      25 Nov 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Universal Studios

      Interview

      Submitted and application online for multiple roles. In person interview was very simple. HR rep placed me in a location without area manager approval: where the managers preferred to have final say, which if I could go back in time I would have asked for the second interview or be placed in a location where the managers trusted Hr. It started me off on the wrong foot.

      Interview questions [1]

      Question 1

      How would you handle an upset guest?
      Answer question

      Other Merchandiser interview reviews for Universal Studios

      Merchandiser Interview

      10 Apr 2019
      Anonymous employee
      Orlando, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at Universal Studios (Orlando, FL) in Mar 2019

      Interview

      I scheduled an interview online after they sent me an e-mail invitation. I picked the earliest time which was 8:30am, and I got there at 8:00am to have time to park and find the building. The HR building doesn't open its doors until 8:30am and there was a bit of a line coming in. I grabbed a clipboard and a pen and filled out the sheet they provided. After a while I was called back and had a one on one interview and at the end the interviewer told me he was comfortable sending me on to a second interview with someone from the Merchandise team. I was sent back into the waiting room and waited for my second interview. It was about 10:30am when I was called back for my second interview, where I was asked questions along with another person interviewing for Merchandising. We were each asked the same questions back and forth, so it was like a group conversation. The interviewer asked if there was anywhere specific in the park I was interested in working, I gave a list of three and I was placed in one of those three. I had open availability and requested full-time and was granted full-time. I was sent back out to the waiting room to schedule my orientation days. After scheduling those days, I was sent with a group in to get finger-printed, and then back to the waiting room. The last step was going back with another group where we were given a packet and filled out some paper work, and then we took our ID photos, so be sure to look your best because they said you will not get to retake your photo for the duration of your time working for UO. So to give you a time frame, I got there at 8am, and if you're hired, you're probably not getting out of there until about 2pm. I have 3 orientation days scheduled, not in a row, and then they rescheduled my Day 3 orientation, and I have already given my job two weeks notice so I'm missing a weeks worth of pay now. My suggestion, is the hiring process is going to take 3 weeks to a month before you're actually getting started so keep that in mind if you're giving your current job two weeks notice.

      Interview questions [1]

      Question 1

      Interview 1: Why do you want to work for Universal Studios Orlando? Tell me about your previous job. Are you looking for part-time, full-time? Desired pay-rate? How would you handle a guest that is looking for something we don't have in stock? Interview 2: Tell me about a time you had to deal with an unhappy customer. Tell me about a time you received feedback from a manager, good or bad. Tell me about your last job and what does your work day look like there? Tell me a time you've had to deal with an unmotivated co-worker and how you handled it.
      Answer question
      2

      Merchandise Interview

      13 May 2016
      Anonymous employee
      Orlando, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 days. I interviewed at Universal Studios (Orlando, FL) in May 2016

      Interview

      I went in for a brief initial interview. Sat in the lobby. Went in for a second interview to talk to the head of Harry Potter merchandise. Sat in the lobby. Met with the desk clerk, signed papers. Sat in the lobby. Group meeting with a packet handout. Fingerprints taken. Sat in lobby. Went and did proof of citizenship. Took photo for ID. Took a few hours.

      Interview questions [3]

      Question 1

      When is Harry Potter's birthday?
      1 Answer

      Question 2

      Do you have experience working with money?
      Answer question

      Question 3

      Who's your favorite HP character?
      Answer question
      3

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