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      IT Service Desk Lead Interview

      23 Jul 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 months. I interviewed at Vault Cloud

      Interview

      I had a deeply disappointing experience with Vault Cloud’s recruitment process. It began with an initial round with HR, which was straightforward. However, the second interview was troubling: one interviewer remained glued to their laptop, offering minimal engagement and using eye gestures to prompt the continuation of questions. The other did not switch on their video throughout the entire call, yet fired off disjointed and unrelated questions that felt random and unprepared. Despite being told I would receive feedback within a week of the final interview, I was met with complete silence. I followed up multiple times, hoping for clarity or closure—but was repeatedly ignored. After eight weeks of waiting, I received a blunt rejection with the reasoning that they required someone based in Canberra. This requirement was never mentioned during any stage of the process. It’s frustrating to have invested time, energy, and professional effort into a process that lacked respect, transparency, and basic courtesy. Organizations must recognize that how they treat candidates is a direct reflection of their values and culture. Wasting someone’s time without accountability is not only unprofessional—it’s avoidable. AVOID if you dont want to get ghosted after a long process which wont take you anywhere. I’m well aware this kind of feedback might trigger a templated HR response aimed at damage control. But the truth stands—this experience reflects genuine disregard for time, transparency, and candidate respect. If the response focuses more on optics than accountability, it only reinforces the very culture I’m calling out.

      Interview questions [1]

      Question 1

      Talk us through your experience.
      Answer question