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      Vector Solutions

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      Customer Success Manager (CSM) Interview

      23 May 2025
      Anonymous interview candidate
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Vector Solutions in May 2025

      Interview

      Quite Alarming!! Met with the recruiter, where salary range and position were not discussed upfront. She was surprised that her manager contacted me on LinkedIn- that should have been my first red flag. Then met with hiring manager, which was basic questions about my background and fit. Next I met with the Director for the same sort of questions. The Director at one point said "Not quite sure what the next steps are, but someone will reach out"- that should have been my second red flag. I got an offer, but on the lower end of the range, and hybrid- not remote as what was discussed. I was told that because I live within a certain range of an office, they needed to change it to hybrid and I could work it out with the VP of Customer Success- with whom my meeting was cancelled during the interview process. When I told the recruiter my previous salary, and asked if they could come up to the top of the range- they rescinded the offer. To quote the recruiter "The hiring manager is concerned that even if we give you the top of the range, that you'll be still be job searching and we won't retain you. So we are going to rescind the offer". Blew my mind that management and leadership could be that shortsighted- don't you want employees to grow and move onto bigger and better things, regardless of whether its internal or external? Also, when you are paying entry level wages but want someone with years of experience- it doesn't really make sense. And what employer rescinds an offer because you tried to negotiate?- seems petty and quite frankly, unprofessional.

      Interview questions [1]

      Question 1

      Can you tell me about yourself?
      Answer question

      Other Customer Success Manager (CSM) interview reviews for Vector Solutions

      Customer Success Manager (CSM) Interview

      26 Feb 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Vector Solutions

      Interview

      It started with a phone screening followed by a video interview with 2 managers, then completing a written analysis as through you were in the role exercise and a final video interview with the hiring manager. I felt things were heading in the right direction and was told the last step would be to connect me with an existing employee to learn more and that call would be arranged quickly only to receive a "sorry, but we chose other candidates but will keep you in our database" generic email from the recruiter 2 days later.

      Interview questions [1]

      Question 1

      How would you describe your preferred management style?
      Answer question
      1

      Customer Success Manager (CSM) Interview

      2 Feb 2023
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Vector Solutions

      Interview

      HR phone interview was as expected but though passed to hiring parties, was not chosen. Skills & experience aligned so not sure why it wasn't worth at least a conversation, particularly when agreeing to pay range that was definitely lower than industry standard for qualifications.

      Interview questions [1]

      Question 1

      Why do you want to work here/why would you be a good fit?
      Answer question
      1

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