Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Vivint

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Vivint reviews | Vivint jobs | Vivint salaries | Vivint benefits
      Vivint interviewsVivint Customer Retention Representative interviewsVivint interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Top companies for "Compensation and Benefits" near you

      avatar
      Verisure
      4.0★Compensation and benefits
      avatar
      Showsec
      3.5★Compensation and benefits
      avatar
      Page Group (London)
      3.6★Compensation and benefits
      avatar
      Hikvision
      3.5★Compensation and benefits

      Customer Retention Representative Interview

      28 Jul 2016
      Anonymous employee
      Provo, UT

      Other Customer Retention Representative interview reviews for Vivint

      Customer Retention Representative Interview

      21 Oct 2015
      Anonymous interview candidate
      Provo, UT
      Declined offer
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at Vivint (Provo, UT)

      Interview

      Super fast interview, barely asked me any questions. Seems like they'll just hire and fire anyone. The person that interviewed me was very nice, but he didn't seem like he knew what he was doing too well.

      Interview questions [1]

      Question 1

      Asked about myself.
      Answer question
      1
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Vivint (Provo, UT) in Oct 2015

      Interview

      Application described this as a recent graduate position. Recruiter called me 20 minutes after my application was submitted. You could almost smell the desperation. Offered $10/hr and what equated to a phone job to a college graduate. Insulting, to say the least.

      Interview questions [1]

      Question 1

      Asked if I could attend a two week training course.
      1 Answer
      2

      Customer Retention Representative Interview

      31 Jul 2015
      Anonymous employee
      Provo, UT
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 2 days. I interviewed at Vivint (Provo, UT) in Jun 2015

      Interview

      I applied for the job and got a call the next day. At first when they called, I didn't answer so they sent me a text asking when would be a good time to talk about my application. Definitely shows you they're a cool company. I came in for an interview the next day. The interview was great. It felt more like a conversation focused on the company and my skills for this position. The guy who interviewed me told me all about the company and job and really made me excited about the job. He actually offered me the job the same day and arranged for me to get alarm licensing right then.

      Interview questions [1]

      Question 1

      What would you say if a customer wanted to cancel their account and said "I don't need it anymore"?
      Answer question