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      Customer Support Manager Interview

      25 Apr 2016
      Anonymous interview candidate
      Huntington, NY

      Other Customer Support Manager interview reviews for WorkMarket

      Manager of Customer Support Interview

      29 Jul 2015
      Anonymous interview candidate
      Huntington, NY
      No offer
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at WorkMarket (Huntington, NY) in Feb 2016

      Interview

      I was Interviewed in the beginning of Feb 2016 and kept warm by the recruiter that I had been recruited by for over a month. I was contacted by him WEEKLY (40 emails in total) to make sure I was still interested in role- for months we were in conversation about this role, conversations were all based around "expecting an offer top of Q2". Last email was on March 31st- and I quote "I will have an update for you by EOD tomorrow" then complete radio silence, no follow up..not even a response to my quick email followup. To keep me in the process for about 2 months and not even have the decency to send a quick response is very unprofessional, to deny a candidate via email is very simple. I understand things changing, not having budget, changing the role etc..but c'mon guys, this was for a management position- this is not how to build a pipeline.

      Interview questions [1]

      Question 1

      Why would you be successful in this role?
      Answer question
      1
      Neutral experience
      Average interview

      Application

      I applied through a recruiter. The process took 6 weeks. I interviewed at WorkMarket (Huntington, NY) in Apr 2015

      Interview

      Multiple yet separate interviews with direct management, the entire team I would have been managing as well as other department heads. This took place both in person and over the phone. The overall process was over the course of 6 weeks with large gaps of time between each phase.

      Interview questions [1]

      Question 1

      Nothing out of the normal realm of interview questions, the focus was on team management and overall customer experience as well as how to take the team to the next level for a service offering perspective.
      Answer question
      2