Great process. Technical and cultural interviews followed by a chat with the owner. Very culturally aware company. I loved working there. I held several roles during my time there and learned so many great things about the MSP business. Truly a cut above.
I applied online. The process took 2 weeks. I interviewed at Worksighted (Holland, MI) in Aug 2022
Interview
Overall experience was very professional and timely. The hiring team did a great job of explaining the process and staying in constant communication.
After submitting an application and resume on their website, I received an email back within a few days letting me know they were interested in setting up an initial phone screen. Included in this email was a request to take a few quick assessments.
During the 20 minute phone screen general questions were asked about my background, work history, education, reason for applying and a panel of technical questions that would be passed onto the technical team.
That same day after the phone screen I was emailed and asked to move forward in the process and schedule two 30 minute virtual interviews. They included a technical interview and a culture interview. These were both Microsoft Teams meetings with 3 different people each and were ran very professionally and included time for the candidate to ask questions in each.
Roughly four business days later I was moved forward in the process and asked to setup a 1 on 1 interview with the owner/founder of the company. This was a great back and forth interview which provided helpful insight to the quality of the company I was interviewing for.
Three business days later I was offered the position and accepted! Total time for the process - 18th business days. Much faster and more streamlined then many other interviews I had with other companies.
Interview questions [1]
Question 1
Why are you looking to make a career change into Information Technology?
I was initially excited to apply for an IT help desk position with Worksighted as it seems like a good company. But I've likely submitted over 100 applications for other positions, and just this week I had three other interviews, and I find it a bit remarkable that Worksighted is the only organization to reach out to me about a different position with wording to make it appear as if that's the position I applied to. I might call it bait and switch if this were a retail setting and I were a customer.
My qualifications exceed the stated qualifications for a candidate in help desk. But after requesting clarification as to why they responded about a job that I didn’t apply to, they said they're seeking more qualified applicants for the position I applied to. I think the more likely explanation is that "help desk" sounds better, so they're attracting more qualified applicants for their other positions via listings for positions that might be attractive to those more qualified applicants.
So, here's an example of what they didn't say.
"This position has been filled, but we have a different position that you might be interested in."
This is a standard email I've received more than a few times.
Instead, this is what they actually said.
"Thank you for your interest in joining our team at Worksighted in the role of Service Call Coordinator!"
Interested in a job that I didn't apply for? Well, no. Implying that I was initially interested in a job that I did not in fact apply for is unprofessional and confusing, which encouraged me to leave this review.
Interview questions [1]
Question 1
Q: When are you available for a 20 minute initial phone interview?
Here is a question they should have asked but didn't.
Q: The help desk position has been filled. Would you like to interview for a different position that we believe fits your work history and experience?