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      ZoomInfo

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      Customer Success Manager (CSM) Interview

      30 Jul 2025
      Anonymous interview candidate
      Boston, MA
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at ZoomInfo (Boston, MA) in Jul 2025

      Interview

      I went through the initial recruiter screen, followed by interviews with the hiring manager and a second team member. After that, I heard nothing—no updates, no response to my follow-up email, just complete silence. Being ghosted in the middle of a difficult job search is incredibly discouraging. If there was no intention to move forward, I would have preferred not to be contacted at all. Candidates deserve better communication and respect throughout the process

      Interview questions [1]

      Question 1

      Describe what CS means to you
      Answer question

      Other Customer Success Manager (CSM) interview reviews for ZoomInfo

      Customer Success Manager (CSM) Interview

      27 Nov 2023
      Anonymous interview candidate
      Vancouver, WA
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at ZoomInfo (Vancouver, WA) in Oct 2023

      Interview

      1. Recruiter Interview - took a while to schedule as there was a lot going on for the person whom I was in contact with but very helpful in the end. 2. Manager Interview 3. Panel Interview with the Director 4. Presentation to Panel Interview

      Interview questions [1]

      Question 1

      Identify the risks of an account plan given to you
      1 Answer

      Customer Success Manager (CSM) Interview

      26 Jul 2023
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 7 weeks. I interviewed at ZoomInfo (New York, NY) in Jul 2023

      Interview

      My candidacy process was truly enjoyable, productive and timely. Special thanks to the Erin Bergin, the Sr. Talent Acquisition Specialist who I would consider to be a GEM of a recruiter. I was considered and qualified for two different positions, which Erin tremendously helped navigate and advocate for me. She was crucial in aligning me with the perfect appropriate role on the Customer Success Team for MarketingOS. Erin works quick! She was extremely responsive with emails, phone calls and we’d joke that we had a standing biweekly 1x1. Her friendly personality also demonstrated the great culture of ZoomInfo as I’d feel extremely lucky to have fellow colleagues like her.

      Interview questions [1]

      Question 1

      Very straight forward and conversational. Not dragged out like other places. Truly enjoyable every step of the way!
      Answer question

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