At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.

What You’ll Be Working On:

Customer Experience & Service

• Customer-facing every day, provide best-in-class customer service experience to our customers, fielding questions and providing upbeat, customized experience
• Promote omni-services provided by Kotn and redirect wholesale opportunities to leadership
• Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop
• Redirect CEOs to leadership in order to support with Kotn customer experience guidelines

Operations

• Perform day-to-day tasks including opening and closing duties, cleaning, and maintaining the floor throughout the day in order to support in overall store maintenance
• Communicate successes and opportunities to management about in-store processes in order to heighten store performance

Visual Merchandising

• Support maintenance in daily operations tasks by upholding merchandising section standards
• Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment
• Ensure optimum product level volume is being upheld on the floor by receiving and processing shipments, restocking and communicating with Manager when product levels are low

What You’ll Bring:

Integrity

Be the face of the brand: maintain authenticity, live and communicate the Kotn values and ethos

Adaptability

Optimistically acclimates to environments of change whether through process, industry or organizational

Collaboration

Contributes to an environment that supports transparency and cooperation among others

Additional Requirements:

• 1+ years experience in a mid-volume, customer-driven retail environment
• A diverse set of interests and skills
• Exceptional communicator, both verbally and written
• Easily adaptable to an ever-changing work environment
• Ability to work weekends