Kotn Reviews

• Expectations are consistently high, but support, staffing, and compensation do not scale with them • It’s entirely possible to exceed goals, drive results, and still receive little to no meaningful recognition or growth • Performance standards feel less like a benchmark and more like a moving target • Upper Management often demonstrates a lack of operational awareness, creating inefficiencies that fall back onto store teams • Direction from leadership is often unclear, inconsistent, or reactive, creating unnecessary stress and inefficiency • Feedback channels exist in theory, but in practice concerns are minimized or redirected rather than addressed • Workload is normalized at a level that leads to burnout, not sustainability • There is a clear disconnect between what the company promotes externally and what employees experience internally

Team is Extremely overworked and undervalued in every level of the company from sales associate to head office