The Swatch Group is an international group active in the manufacture
and sale of finished watches, jewelry, watch movements and components.
Swatch Group supplies nearly all components required for the watches sold
by its 17 watch and jewelry brands as well as by its two retail brands,
Tourbillon and Hour Passion. The Group’s production companies also supply
movements and components to third-party watchmakers. The Swatch
Group is also a key player in the manufacture and sale of electronic
systems used in watchmaking and other industries. With its watch brands, it
is also a leader in the field of sports event timing as official timekeeper and
data-handler of most of the Olympic Games of the last decades and major
international sports events. The Swatch Group has a unique emotional
culture. Beauty, sensuality, emotions in watches are as much part of it as
high-tech, quality and added value on the customer’s wrist. Both, emotional
poetry and innovation play an active part in the commitment to its
customers. The Swatch Group was founded in 1983, by Nicolas G. Hayek.
It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH.
The Group has since shown steady growth in key financials, leading to
records. Today Swatch Group employs more than 33,500 people in over 50
countries.

Sales

• Greet and serve all customers providing a fast friendly service.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other Swatch products.
• Provide reliable information to customers in all matters relating to guaranteed and after sales service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly sales targets.
• Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• All transactions to be handled in a responsible and secure way

Reporting

• Accurate reporting of all administration and stock control.
• Collation of sales figures.
• Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Delegate tasks to colleagues to ensure productivity during peak trade

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
• Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customer’s customs and culture.

Product Knowledge

• Attend regular training programmes.
• Confidently deliver product knowledge and train colleagues on upcoming collections
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other

• To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
• As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business
• Assist the store management team to lead and inspire your colleagues.

• Ensure service standards and behaviours are in line with training and Swatch guidelines at all times

Essential

• Passionate to lead, motivate and engage a team
• Driven to improve conversion and ensure the store and team meet KPIs
• Enjoys developing team members, with the ability to provide constructive and positive feedback
• Passionate about providing the highest level of customer experience, leading by example for other team members
• Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements

Preferred

• Previous experience in retail and/or fashion accessories

• Have experience dealing with international customers
• Ability to communicate in multiple languages

Previous Supervisory experience

Ariel Way, London W12 7GF

Kevin Charles