VoiceAbility Snapshot
We want to deliver the best possible quality of support to people so they are heard, respected, safe and in control of their own life.
We believe everyone has a right to:
• be heard and respected
• have the same choice, control, and freedom as any other person
• be safe from violence, discrimination, harm or abuse
Everything we do is focused on achieving this aim.
We will
• deliver the best possible quality of support
• be the provider of choice for the services we offer
• be the source of authority for expert insight on voice and rights
• be the place to work or volunteer with, for anyone who shares our aims
Our strategy
Diversify the services we offer. Advocacy is crucial but not the only tool people need to be heard and have their rights respected, so we’ll widen the range of services we offer that help achieve the same goal.
2. Improve our organisational capability.
To do this we will focus on 5 areas
• Value our people - create an even more positive working culture and clearer opportunities for staff development and progression
• Build on the basics - increase clarity and consistency across all our standards, policies, systems and processes whilst maintaining person centred service delivery to individuals
• Drive quality - improve our ability to evidence our impact and outcomes
• Lead the market - reflect the high quality of our services in how we look and speak as an organisation and in the digital tools we offer
• Grow authority - continue to ensure that people’s voices are heard and their rights respected in local and national policy decisions
Our values
1. Passionate
We’re dedicated to strengthening voice, supporting rights and changing lives.
2. Empowering
We enable people to live life to the full.
3. Collaborative
We listen and shape decisions with others.
4. Honest
We work with integrity and we stick to our principles.
5. Resourceful
We think ahead and find effective ways to achieve our mission.
We believe everyone has a right to:
• be heard and respected
• have the same choice, control, and freedom as any other person
• be safe from violence, discrimination, harm or abuse
Everything we do is focused on achieving this aim.
We will
• deliver the best possible quality of support
• be the provider of choice for the services we offer
• be the source of authority for expert insight on voice and rights
• be the place to work or volunteer with, for anyone who shares our aims
Our strategy
Diversify the services we offer. Advocacy is crucial but not the only tool people need to be heard and have their rights respected, so we’ll widen the range of services we offer that help achieve the same goal.
2. Improve our organisational capability.
To do this we will focus on 5 areas
• Value our people - create an even more positive working culture and clearer opportunities for staff development and progression
• Build on the basics - increase clarity and consistency across all our standards, policies, systems and processes whilst maintaining person centred service delivery to individuals
• Drive quality - improve our ability to evidence our impact and outcomes
• Lead the market - reflect the high quality of our services in how we look and speak as an organisation and in the digital tools we offer
• Grow authority - continue to ensure that people’s voices are heard and their rights respected in local and national policy decisions
Our values
1. Passionate
We’re dedicated to strengthening voice, supporting rights and changing lives.
2. Empowering
We enable people to live life to the full.
3. Collaborative
We listen and shape decisions with others.
4. Honest
We work with integrity and we stick to our principles.
5. Resourceful
We think ahead and find effective ways to achieve our mission.
We’ve been supporting people to be heard in decisions about their health, care and wellbeing for over 40 years.
We’re an independent charity and one of the UK’s largest providers of advocacy and involvement services.
We believe that everyone, regardless of situation, illness or disability, has a right:
- to be heard and respected
- to have choice, control and freedom
- to be safe from violence, discrimination, harm or abuse
We work with all kinds of people and all ages. Many of our services are specifically for people with long-term conditions such as mental health conditions, dementia or a learning disability. About half of the people we work with are over the age of 60.
We’re an independent charity and one of the UK’s largest providers of advocacy and involvement services.
We believe that everyone, regardless of situation, illness or disability, has a right:
- to be heard and respected
- to have choice, control and freedom
- to be safe from violence, discrimination, harm or abuse
We work with all kinds of people and all ages. Many of our services are specifically for people with long-term conditions such as mental health conditions, dementia or a learning disability. About half of the people we work with are over the age of 60.
