Clients can cancel at the last minute without penalty. Lots of unpaid additional work is expected after each lesson. Very low pay relative to what you are expected to do. Lack of accountability. Lately, they have been failing to communicate changes to staff and customers until after they've been made and people start complaining, which means teachers have been caught out without warning and have to deal with the loss of income and reputation as a result. Losing confidence in what was once a really great organisation.