- You have to work for 90 days before you qualify for benefits; coincidentally, I was fired at the end of my 90 day period. This seems to happen to a lot of people. Funny how that works.
- High turnover rate, probably because of the above. You constantly hear that "A2 is Always Hiring," probably because they hire people then fire than after 90 days repeatedly to save costs on paying benefits to their workers.
- Staffing issues; on one of my shifts we had someone leave, and their position wasn't replaced over a 2 month period. Meaning we were down a person on that shift for 2 months and had to bear more work.
- Speaking of staffing issues, new employees will be expected to work weekends, which tend to be staffed minimally and thus creates more stress for workers on those shifts.
- The sales team is staffed minimally, so often you'll be forced to take calls and questions on Sales issues, something you're not trained in.
- The internal support network is virtually non-existent; L2s are often too busy to assist, and even if they can assist half they time they'll get snotty with you and won't help. It does not feel like a helpful working team environment at all.
- A lot of misleading landing pages set up by the marketing team exclusively for SEO purposes, that promise customers thing that are often unreasonable (for example, dedicated hosting for a specific type of CMS on shared hosting plans that can barely handle that CMS if at all). As frontline support you bear the brunt of dealing with customers who feel like they've been mislead
- Training is extremely minimal; was almost entirely focused on how to use the ticketing system and about cPanel. Nothing about how to work on the phone, which sucks if you've never done that before as it can be very stressful and demanding
- 99% of the focus is on Linux and cPanel, but you're still expected to field questions and support for Plesk and Windows issues
- Because of how the workflow is set up, you often have co-workers giving incorrect/wrong information to a customer, who you will have to deal with later.
- Most customers are nice, but there's a lot of really needy and rude customers. Management is often too preoccupied to assist you with them so you'll need to bear with a customer screaming at you.
- Also because of how the workflow is set up, there's no way to get past a ticket/issue you have no way of how to resolve, so you'll get behind on work and that hurts whatever metrics management looks at
- Incredibly vague expectations for employees.
- A bunch of typical tech company cultural problems; smug know-it-all-ism when you ask for advice on something you don't know about (especially if it's about Windows, a lot of smug jokes from Linux dorks and nothing constructive), some casual racism and jokes about people with disabilities here and there
