Is ARS-Rescue Rooter a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at ARS-Rescue Rooter have rated their employer with 2.4 out of 5 stars in 21 Glassdoor reviews. This is a lower than average score with the overall rating of ARS-Rescue Rooter employees being 3.1 out of 5 stars. Search open Customer Service Representative CSR jobs at ARS-Rescue Rooter now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at ARS-Rescue Rooter .

Does ARS-Rescue Rooter pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at ARS-Rescue Rooter with 3.0 out of 5 stars based on 21 anonymously submitted employee reviews. This is 12.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at ARS-Rescue Rooter .

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (53) , Customer Service Representative (42) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Service Technician (20) , Lead Generator (19) , Sales Associate (19) , Plumber (18) , Sales Representative (16) , General Manager (14) , Sales (14) , HVAC Installer (11)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 101 reviews)); "Benefits are good" ((in 51 reviews)); "Great people and teams that work well remotely" ((in 48 reviews)); "Good money making potential if you're willing to work overtime" ((in 26 reviews)); "Plenty of work and employees were nice" ((in 12 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 68 reviews)); "Long hours and work weeks" ((in 39 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 23 reviews)); "Really bad managers that doesn't help the employee to grow up." ((in 18 reviews)); "No work life balance to deal" ((in 15 reviews))

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ARS-Rescue Rooter Customer Service Representative CSR reviews

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2.4

7% would recommend to a friend

(21 total reviews)

Scott Boose

2% approve of CEO

3% positive business outlook

Ratings by category

3.0

Compensation and benefits

2.6

Work/Life balance

2.6

Career opportunities

2.2

Diversity and inclusion

1.5

Culture and values

1.5

Senior management

Customer Service Representative (CSR) employees have rated ARS-Rescue Rooter with 2.4 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. ARS-Rescue Rooter is rated 35% below average by Customer Service Representative (CSR) professionals compared to other employers within the Construction, repair and maintenance industry (3.7 stars).

Reviews by job title

21 reviews

3.0

15 Oct 2025

It's a good job, supervisors are horrible

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Work remote, it's easy, the customers are great

Cons

The supervisors are rude and condescending to everyone.

ARS-Rescue Rooter Response

7mo

Thank you for sharing this feedback. If you would like to discuss your experience further, please visit arsawaremobile.ethicspoint.com.

1.0

31 Jul 2025

WORST PLACE EVER TO WORK

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

They offer overtime during the busy season as well as incentive bonuses.

Cons

Take advantage of employees. The worst management I've experienced in my 40 years in the workforce. Favoritism, retaliation, and passive-aggressive behavior, as well as creating a hostile work environment, are largely the doing of the new management at the Irvine location, who gossip and display inappropriate behavior. Please do yourself a favor, avoid this place all together

ARS-Rescue Rooter Response

9mo

We appreciate your feedback. Please visit arsawaremobile.ethicspoint.com to share your specific experience. Thank you.

1.0

21 Mar 2025

HORRIBLE

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Nothing worth mentioning. Run far away

Cons

One of the worst places to work. Zero culture

ARS-Rescue Rooter Response

9mo

We appreciate your feedback. Please visit arsawaremobile.ethicspoint.com to share your specific experience. Thank you.

Viewing 1 - 3 of 21 Reviews

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Jobs at ARS-Rescue Rooter

Evening Customer Service Rep.

Altamonte Springs, FL

US$18 - US$19 /hr

(Employer provided)

View job

Dispatcher - Customer Service Representative

Call Center Rep - Houston, TX

ARS-Rescue Rooter reviews FAQs

ARS-Rescue Rooter reviews ARS-Rescue Rooter Customer Service Representative (CSR) reviews

ARS-Rescue Rooter

ARS-Rescue Rooter Customer Service Representative CSR reviews

Ratings by category

Reviews by job title

It's a good job, supervisors are horrible

WORST PLACE EVER TO WORK

HORRIBLE

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