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      Agero

      Engaged employer

      Agero Total Case Specialist reviews

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      4.0

      74% would recommend to a friend

      (13 total reviews)
      avatar

      Dave Ferrick

      100% approve of CEO

      89% positive business outlook

      Ratings by category

      4.6

      Diversity and inclusion

      4.2

      Culture and values

      4.1

      Career opportunities

      4.0

      Compensation and benefits

      3.9

      Work/Life balance

      3.6

      Senior management

      Reviews by job title

      13 reviews
      4.0
      9 Feb 2026

      A lot of work not enough pay

      Total case specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Co workers Monday-Friday Can move up fast Overtime opportunities

      Cons

      Cases build up Angry customers with no resolution Can be stressful for work on your cases and take calls

      2.0
      11 Nov 2024

      Bait and Switch

      Total case specialist - kia team
      Recommend
      CEO approval
      Business outlook

      Pros

      Almost all positions in the company are remote so you can work from home. You can also chose your schedule within their open hours.

      Cons

      Absolutely no flexibility like described during the interview process. I thought I’d be able to pick my break and lunch times to be able to take my kids to/from school but that was not the case at all. Also, customers are irate a lot and supervisors aren’t always available.

      avatar
      Agero Response
      1y
      Thank you for your feedback. We hear your request for part time positions. By allowing agents to pick their schedule before their start date, we hope to allow individuals to select hours that work best for them. Thank you. -Agero Talent Acquisition Team
      Viewing 1 - 3 of 13 Reviews
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