Alpha Connect Reviews

3.5

62% would recommend to a friend

(83 total reviews)
avatar

Nick Fasci

70% approve of CEO

60% positive business outlook

Alpha Connect has an employee rating of 3.5 out of 5 stars, based on 83 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Alpha Connect employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

83 reviews
5.0
12 Aug 2015

Customer Service

Recommend
CEO approval
Business outlook

Pros

I started as full time but due to some issues I was able to move to part-time and they were very accommodating. I used to work in collections and while this is very different from collections I was able to use a lot of my skills learned at my previous job here. It is very straight forward and the policies are easy to follow if you stick to them. Overall I like the people I work with and have not had any major issues.

Cons

Sometimes when there is too much time between calls, management will ask if anyone wants to go home early and I usually take that opportunity to be with family without thinking how it affects my pay when payday comes. Customers can be rude and sometimes it starts to get to you.

5.0
22 Feb 2018
Recommend
CEO approval
Business outlook

Pros

Alpha Connect has excellent training, performance bonuses, contests for things like sporting events, extra cash, and more. They recognize you when you excell and if you need help it is available.

Cons

Alpha Connect is open 24/7/365 so you might have to work weekends or holidays but I don't mind, I love my job.

3.0
1 Dec 2015
Recommend
CEO approval
Business outlook

Pros

It's a job, they offer OT, flexible on scheduling. You can work FT or PT, take lunch or not take lunch.

Cons

Only a handful, if that, make any bonus. There bonus is no higher than 75 dollars and you have to have 75% and above QA. Problem is, each QA Agent include their own perspective of the call so they mark you down and you never reach even 75%. Majority of the times, you are going to have to have cancels or issue refunds because you get threaten. The trainers should be replaced with the floor walkers who have more of a upbeat personality. Also, there is no time within calls to take a "breather" which they should allow since most callers are irate.

Viewing 1 - 3 of 83 Reviews

Glassdoor has 85 Alpha Connect reviews submitted anonymously by Alpha Connect employees. Read employee reviews and ratings on Glassdoor to decide if Alpha Connect is right for you.