13 Jan 2014
Ameson Response
12yWe appreciate all feedback and thank the writer for providing his or her perspective. We do feel, however, that there are several important points that must also be taken into consideration together with the issues raised in the review.
1. AYC has maintained open lines of communication and has consistently encouraged participants with host-school problems to contact our office in Shanghai for assistance. We maintain a 24/7 emergency hotline, and our contact information can be found in the signature of each email sent to participants. We are more than happy to address any problems made known to us.
2. The role of AYC once participants have arrived at host schools is to provide ongoing administrative and academic support. Each and every participant who contacted us for assistance has received the most comprehensive help that our team can offer.
3. Our protocol is to proactively initiate communication, especially immediately following orientation, when our participants arrive at host schools. Each participant receives a number of follow-up communications with the specific purpose of assessing well-being and general satisfaction with host schools.
4. AYC does not AND NEVER HAS received a commission for the work of our participants. In 2013, the Ameson Foundation, a well recognized non-for-profit organization, invested greatly in making this educational exchange program possible.
That said, please let us know if you did not receive our communications following orientation. We take gaps in communication seriously; they may reflect technical or processing errors, which will be dealt with promptly. Again, thank you for your feedback, and please do not hesitate to contact our office in Shanghai if you require further administrative or academic assistance. Our objective is to help each participant reach his or her goals in China.
