Answer Aide Reviews

4.1

79% would recommend to a friend

(26 total reviews)

76% positive business outlook

Answer Aide has an employee rating of 4.1 out of 5 stars, based on 26 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Answer Aide employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

26 reviews
1.0
27 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Remote work it the only good thing to be said.

Cons

While I acknowledge the challenges of remote work, there is a noticeable absence of initiatives within this company to address the potential feelings of isolation and loneliness. The lack of regular meetings makes it difficult to establish meaningful connections with coworkers, contributing to a monotonous atmosphere. Regrettably, there are concerns about the leadership, particularly Dave, who exhibits behavior that is less than ideal. His interpersonal skills leave much to be desired, as he tends to treat employees in a disrespectful manner. The absence of empathy and understanding in his interactions is apparent, and he consistently communicates in a condescending manner. It is questionable whether someone with these qualities should be in a leadership role within the company, and it raises concerns about the overall work environment. The training program is notably insufficient, consisting of less than a day spent watching subpar screen recordings where Dave poorly explains the tasks at hand. The transition to actual work on the phones is abrupt, leaving little room for adequate preparation or support. For those considering employment, it is advisable to explore alternative opportunities, as the current work environment may not be conducive to a positive and fulfilling experience.

avatar
Answer Aide Response
2y
Thank you for taking the time to leave your feedback about your time at Answer Aide. We are sorry that this position did not work for you, but it sounds like you should consider working in a physical office because remote work isn’t for everyone. We do provide options for you to chat with your co-workers and supervisors. In addition, we do have quarterly meetings and if we need to discuss something; otherwise, you are correct we handle everything through chat. We have multiple employees who have been here for years and love the setup, and this is something we don’t plan on changing. Therefore, if this is something someone needs, our remote position will not be the right fit. Please feel free to reach out to HR and discuss your situation as we would like to hear about the issues you had with Dave and the training so that we can make improvements.
5.0
25 Aug 2021

Great job!

Recommend
CEO approval
Business outlook

Pros

I really like it here! I came from a much larger answering service and it is a breath of fresh air to be at this company. Management is very nice, and the calls aren't bad! The hours are good and management works with your availability as much as they're able to. Right now we are a smaller company, but are growing quickly! I feel very privileged to be a part of the team.

Cons

There aren't any for me.

1.0
4 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Working from home is the only benefit.

Cons

A major concern within the company lies in its leadership, particularly with the CEO. His interpersonal skills are lacking, and his interactions with employees often come across as disrespectful. There is a noticeable absence of empathy in his communication, which is consistently condescending. These behaviors raise serious questions about his suitability for a leadership role and contribute to a negative workplace culture. Furthermore, it seems the company has been inflating its reviews to project a more positive image, which only deepens mistrust among employees. For prospective employees, it might be worth considering other opportunities, as the current environment may not support a positive or fulfilling work experience.

Viewing 1 - 3 of 26 Reviews

Glassdoor has 26 Answer Aide reviews submitted anonymously by Answer Aide employees. Read employee reviews and ratings on Glassdoor to decide if Answer Aide is right for you.