Is AnswerNet a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at AnswerNet have rated their employer with 2.5 out of 5 stars in 42 Glassdoor reviews. This is a lower than average score with the overall rating of AnswerNet employees being 2.8 out of 5 stars. Search open Customer Service (CSR) jobs at AnswerNet now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at AnswerNet .

Does AnswerNet pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at AnswerNet with 1.7 out of 5 stars based on 42 anonymously submitted employee reviews. This is 34.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at AnswerNet.

How happy are Customer Service (CSR) professionals working at AnswerNet?

19% of Customer Service (CSR) employees at AnswerNet would recommend their employer to a friend. This rating has decreased by 39% in the past 12 months. Customer Service (CSR) professionals have also rated AnswerNet with a 2.3 rating for work-life-balance, 2.8 rating for diversity and inclusion, 2.3 rating for culture and values and 2.1 rating for career opportunities.

What are the top reviewed jobs at AnswerNet?

Customer Service Representative (35) , Call Center Agent (17) , Customer Service Representative (CSR) (12) , Supervisor (10) , General Manager (8) , Customer Service Agent (7) , Manager (4) , Agent (3) , Answering Service Agent (3) , Call Center Representative (3) , Network Administrator (3) , Operator (3) , Sales Representative (3) , Team Leader (3) , Client Solutions Manager (2)

What are the pros of working at AnswerNet according to real employee reviews?

"the people were great to work with and they are pretty laid back." ((in 19 reviews)); "Great Management" ((in 13 reviews)); "The hours are flexible." ((in 6 reviews)); "Great Environment and staff around." ((in 4 reviews)); "Flexible schedule usually" ((in 3 reviews))

What are the cons of working at AnswerNet according to real employee reviews?

"No benefits or raises." ((in 19 reviews)); "Training is also poor." ((in 10 reviews)); "CEO and upper management (o+1) do not pay attention to their general managers and do not take employee complaints serious" ((in 5 reviews)); "Low salary" ((in 5 reviews)); "leadership is not the best and usually unorganized" ((in 5 reviews))

AnswerNet Customer Service (CSR) reviews

2.5

19% would recommend to a friend

(42 total reviews)

Gary A. Pudles

55% approve of CEO

14% positive business outlook

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated AnswerNet with 2.5 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. AnswerNet is rated 35% below average by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.8 stars).

Reviews by job title

42 reviews

2.0

24 May 2026

Okay if you are wanting a temporary job

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Nice people, okay benefits, WFM.

Cons

Low pay, Large call volume (50-70 calls a day), layoffs due to business needs regularly.

3.0

23 Jan 2026

Good for starting in Customer service field

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Good for starting your career in customer service field.

Cons

Not paying much attention to training. It's just 2 hours of system set up and pdf reading training for the process and they want us to perform 100% of their quality parameter.

2.0

13 Oct 2024

Not a perm job

Customer service representative

Recommend

CEO approval

Business outlook

Pros

No pros about this job

Cons

They constantly hire temp agents and fire them a month after pay is usually around 14$…so not much and hours are not consistent

Viewing 1 - 3 of 42 Reviews

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AnswerNet Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Okay if you are wanting a temporary job

Good for starting in Customer service field

Not a perm job

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