Does Appello Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Appello Group employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Appello Group. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Appello Group?

62% of Appello Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Appello Group 3.6 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Appello Group?

Emergency Call Handler (18) , Emergency Helpline Operator (10) , Call Handler (3) , Business Development Manager (2) , Customer Services Operator (2) , Manager (2) , Project Manager (2) , Sales (2) , Telecare Operator (2)

What are the pros of working at Appello Group according to real employee reviews?

"Some nice and friendly staff." ((in 10 reviews)); "Remote, good training, meet lots of new people." ((in 5 reviews)); "Really friendly team with i good support network" ((in 5 reviews)); "Career advancement, Growth industry, Good benefits (including discounts at various outlets), Tea and coffee provided, and fresh fruit every week." ((in 4 reviews)); "Everyone is always really friendly" ((in 3 reviews))

What are the cons of working at Appello Group according to real employee reviews?

"Management mostly unreachable and don’t care" ((in 3 reviews)); "Bad pay" ((in 3 reviews))

What are the top reviewed Appello Group locations?

New Milton , London , Chippenham , Bournemouth , Norwich , Lymington , Bracknell , Brighton , Hythe , Ashford , Harrogate , Chichester , Livingston

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Appello Group

Appello Group Reviews

3.4

62% would recommend to a friend

(84 total reviews)

James Thorburn

84% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (84 reviews)

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Appello Group has an employee rating of 3.4 out of 5 stars, based on 84 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Appello Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.4 stars).

Reviews by job title

84 reviews

1.0

8 Jun 2026

Apply if you must

Emergency call handler

Recommend

CEO approval

Business outlook

Pros

Remote, good training, meet lots of new people.

Cons

If you’re not used to high call volumes then this role isn’t for you, relentless calls, can’t wee without being asked where are you?!

2.0

11 Apr 2026

Alright

Emergency call handler

Recommend

CEO approval

Business outlook

Pros

Remote working from home / Work equipment

Cons

Repetitive / no career growth / basic pay

2.0

14 Mar 2026

Salary

Emergency operator

Recommend

CEO approval

Business outlook

Pros

Staff are nice and helpful

Cons

Underpaid for the type of work involved. Procedures constantly changing

Viewing 1 - 3 of 84 Reviews

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Jobs at Appello Group

Telecare Coach - Nights

Out Of Hours Operator

Emergency Helpline Operator

Product Tester - 6 Months FTC