employer cover photo
employer logo
employer logo

Aspect Software

Is this your company?

Aspect Software Reviews

3.5

63% would recommend to a friend

(713 total reviews)
avatar

Patrick Dennis

64% approve of CEO

53% positive business outlook

Aspect Software has an employee rating of 3.5 out of 5 stars, based on 713 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Aspect Software employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

713 reviews
1.0
8 Apr 2019

Don't do it to yourself. Read the other reviews too...

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Nice office, although due to their money issues it's likely they'll need to downgrade or move before long. - PS4 and FIFA to play on breaks

Cons

- Run by an "old boys club" mentality. The 10+ year crew despise new hires because they're skilled and very quickly expose poor performance at higher levels. - Bullying mentality allowed to exist and nothing is done about it. This leads to you having to watch people cry in the office, people needing to be signed off with depression and stess, being given pointless admin tasks to make them hate their role and exceptional people leaving as they don't want to work in this type of environment. People are literally terrrified to deal with some of the Senior Leadership in the EMEA region because they know they're going to get torn apart regardless of how much good they've done...there will always be a reason to make you feel small, inferior and insignificant. - If you speak up about the above, one of two things happens. Either you're left alone (in my case I was) or you become a victim yourself. - Blame culture in place as it's easier to point fingers than fix the issues being highlighted. Some of this was resolved in fairness, but only because some of the worst offenders were made redundant in the most recent mass cull. - You'll be made to feel unwelcome and that you're doing a poor job, even if you're playing a part in delivering better results than they've seen for a long time. - The focus is purely on keeping customers, rather than finding new logos. This isn't sustainable, especially when doing such a poor job of delivering what is promised. - The technology is poor at best. Whilst the idea is pretty decent, you shouldn't be selling something that doesn't work. Try calling into their office or using their online chat yourself...the experience is awful, and that's if it works at all. - Lay-offs are constant as they try to figure out a way to stop burning cash. You're only ever a number....don't get comfy. - All new employees are confused and the majority want to leave. Even the senior hires (who aren't too busy playing politics because they're out of their depth) are unhappy and want out. - They have lost a massive amount of market share they once owned due to complacency. Now they're on a campaign to win it back with a shoddy product after putting all their eggs in their Via basket. - Competitors pay a lot more. - Internal employees are asked to leave decent Glassdoor reviews to mask the genuine ones.

2.0
7 Feb 2019
Recommend
CEO approval
Business outlook

Pros

- some very skilled and driven people with the right intentions who genuinely care - long history of contact center software - good benefits

Cons

- a 'flagship' product that doesn't work at isn't what the customer wants - a very arrogant view of themselves in the marketplace with an unrealistic pricing model - an old-school management team that continues to claim they want to make changes but refuses to then implement any.. - lots of promises are being made, none of them are kept. The 'old boys club' in higher management stays in place, new joiners who try to make a difference are quickly discouraged and moved on - MASSIVE layoffs beginning of 2019, now focusing the business only on keeping the existing customer base which seems a downhill slope.. no new business goals..

Viewing 1 - 3 of 713 Reviews

Glassdoor has 745 Aspect Software reviews submitted anonymously by Aspect Software employees. Read employee reviews and ratings on Glassdoor to decide if Aspect Software is right for you.