- The internal culture is quite unique and can feel insular. Several colleagues described it as a 'cult' when I joined, which I initially assumed was light humour, but it reflected a genuine dynamic that may not suit everyone.
- Visibility is prioritised heavily. Even when performance was praised, I was encouraged to focus more on internal presence and broadcasting work, which seems to stem from the global nature of the organisation.
- Internal communication leans toward performative. Slack is often used in a way that resembles a public showcase of activity, which creates unnecessary noise.
- There is a tendency to launch many initiatives that don’t progress beyond the initial concept stage, often sparked by performance discussions rather than operational needs.
- Processes can be overly layered. In some cases, even simple or time-sensitive client queries required multiple rounds of internal approval, which slowed responses and introduced avoidable risk.