Avaya Reviews | Glassdoor.co.uk

Avaya Reviews

Updated 12 January 2019
2,141 reviews

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3.1
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Jim Chirico
95 Ratings

Employee Reviews

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Pros
Cons
  • "No work/life balance as you climb the corporate stairs" (in 47 reviews)

  • "The only issue is the senior management which now we are a public company will hopefully be fixed" (in 73 reviews)

More Pros and Cons

  1. "Senior Technical Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Avaya full-time

    Pros

    Excellent staff and very knowledgeable team members.

    Cons

    No cons it was a great place to work


  2. "Top Down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Some good people and products

    Cons

    Bad management who kneejerk everyday. Extensive process and poor decision making.

    Advice to Management

    Develop the people in the teams and share a succession plan with them

  3. "Innovation at its finest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Avaya full-time

    Pros

    Your ideas are really heard.

    Cons

    Being in Avaya for a short period so there are not so many cons so far.


  4. "Sales Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Guildford, England
    Current Employee - Anonymous Employee in Guildford, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Avaya full-time (More than 3 years)

    Pros

    Flexible job environment, independent working, well-established company, home office

    Cons

    Less structured, less innovative, hard to oversee mgmt strategy


  5. Helpful (1)

    "Great product, poor career development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Avaya full-time

    Pros

    Flexible working, low pressure, fantastic portfolio of products, loyal channel partners

    Cons

    no sales environment, middle management being promoted due to time at the company rather than their skill set, Poor commission package, Poor internal training and development, has become a place where people come to retire.

    Advice to Management

    Work more on developing the youth and creating an environment people want to sell in and be apart of.


  6. "Great People, poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Avaya full-time

    Pros

    The people and work life balance is excellent , middle management are excellent but are restricted by VP's who couldn't be further away from the clients if they tried.

    Cons

    Nothing really. I love working here. The only issue is the senior management which now we are a public company will hopefully be fixed


  7. "Sales engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    good company to work for and offers various progressions

    Cons

    Benefit are low and hard to get your voice out there

  8. Helpful (1)

    "A business struggling with constant change and lack of focus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 3 years)

    Pros

    Great people,
    great products - the products and solutions are really very good but hampered by lack of funding, vision and flexibility

    Cons

    Top level management seems misguided and US heavy - the US is not the whole world so why should the rest of the business be forced to do something that doesn’t necessarily work for their region,
    silo’d workgroups - compete lack of recognition and strategy across teams,
    process heavy which impedes deals and creates discord between teams and customers
    uncertain corporate strategy
    unable to quickly adapt to customer trends and a lack of agility - for example - still struggling to create a compelling cloud offering

    Advice to Management

    Define a company wide strategy for the next 5 years and don’t keep changing focus, allow more regional control over company tactics.
    Reward staff for the extra mile, they are your greatest asset. Replace lost staff instead of loading more jobs to the remaining.
    Make it easier to do business with Avaya, the amount of red tape to do seemingly simple tasks is astonishing.


  9. Helpful (2)

    "A once great company that has fallen from grace."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Avaya full-time (More than 5 years)

    Pros

    Avaya generally has a very good work life balance. Work from is the norm, and the company uses its products to allow that to good effect.

    Generally a good wage and package. If you are a recent graduate, you will be paid peanuts and your scope to increase that wage is near zero.
    A lot of genuinely nice and talented people work there.

    Cons

    Doesn't feel like a cool place to work. Don't consider working here if you are a recent grad.

    There is still a hangover from the Nortel acquisition that no greasy fry-up could ever solve. I'm looking at you, CS1k.

    There is a very high average age, very little diversity. There are a LOT of people who are simply sitting around, waiting to retire, or even better: get paid off.

    The technology was great 15 years ago, but seriously lacking now.

    Avaya is INSANELY hard to do business with. So much red tape, process, and process on top of that. The funny thing is, if you somehow figure out a piece of the process and do it well, people regard you as a demigod. What's wrong with this? Well, entire processes need to be scrapped and re-thought. Customers want products on the same day, not in weeks.

    If you work in EMEA, you quickly find that your manager, and his manager are usually powerless to do anything tangible with your career / pay. Leadership and instructions come very much from Dubai and then ultimately controlled from the US.

    Far too many managers before I left. The last 3 years before I left were especially turbulent as leadership was brought in, made a mess of things, left, and the cycle repeated. Many botched external hires as management thought better than to promote internally.

    The company at the time of writing is / was in Chapter 11 Bankruptcy. Very hard to do business, little to no net new business in many regions. Who in their right minds does business with a company that has an uncertain future?

    There was a constant underlying threat of job loss over the 7 or so years that I worked there. Even top performers had that issue. It gets tiring.

    Very disjointed business relationships between Avaya and their Channel Partner resellers in Enterprise sales.

    The CEO and immediate executive leadership were completely unapproachable. The outgoing Kevin Kennedy was short-tempered and surrounded by minions who would feed him inaccurate information about how great things were.

    CEO (Chirico) isn't exactly a charismatic replacement from my prior experience of him.

    R&D spend on bizarre products continue to astound. Years and millions of dollars spent on hardware investment on products that sell in the hundreds. I'm looking at you, Flare, H175, E159 and Vantage. The R&D needs to be spent on simplification of the products and the ease of dropping them into the cloud.

    On that note: Avaya are SO slow to react to the market. Microsoft and the other big players are eating them alive.

    So much propaganda. All employees were asked to set up social media accounts and essentially spam all the channels, particularly twitter and LinkedIn. Internal communication is pointless: it's always 'everything is great, guys, we're landing so many deals, there's so much momentum'.

    Advice to Management

    I can't offer you advice. No-one would ever listen. Avaya is doomed. It needs to be razed to the ground and started afresh.


  10. Helpful (2)

    "Some good people but some serious problems as well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in London, England
    Former Employee - Software Engineer in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Avaya (More than 3 years)

    Pros

    Some great people who are highly motivated with excellent technical knowledge.

    Cons

    Extremely hierarchical organisational structure. People largely viewed as fungible assets who can be exchanged and transferred with ease. Upper management doesn't understand that knowledge can't simply be transferred, particularly specialist knowledge that has been acquired over a lifetime of work. Plans are in flexible, especially with regard to company acquisitions. People made redundant without proper understanding of the impact. Currently being restructured after filing for chapter 11 bankruptcy protection in the US.

    Advice to Management

    Respect your people and view your workforce as more than resources.