Billtrust reviews about "people"

Remote dynamic can be challenging. Business is fairly complex by nature and takes time to really learn/master

One challenge at Billtrust is the sheer number of priorities happening all at once, which creates a high workload. It’s not uncommon to have very early mornings and late nights. While I personally find the work meaningful and exciting, this pace might not be for everyone. Additionally, the company is ambitious and eager to move quickly, which means a constant drive to meet aggressive goals—something that may feel intense for some.

Unrealistic goals, preventing bonus attainment. Frequent reductions in workforce. New ELT with fast paced changes without clearly defined execution plan.

The entire C-suite turned over in the last year, along with most of the sales team. Watched entire product teams get fired, including employees who had spent 20+ years building the product from the ground up—gone overnight. Since the private equity takeover, the company has gutted much of its core talent. Experienced employees were pushed out or laid off, and what remains is a constant cycle of uncertainty. Layoffs happen every few months, and most people are actively looking for a way out. They replaced experienced people with cheap offshore labor that had no clue what they were doing. Not surprisingly, things started falling apart. In many cases, those same hires ironically they kept around for way to long and eventually let go because they couldn’t do the job. That’s the direction the company chose, and it shows. What used to be a strong, well-run company has quickly becoming a shell of what it was. The result is a noticeable decline in quality, direction, and stability. This is where things stood when I left. I would not recommend it to anyone who values job security, growth, or working alongside capable, experienced people. The company is heading in the wrong direction, and it’s hard to see how it recovers from decisions like these. Honestly, it’s hard to understand how they managed to derail something that was once on such a solid path.

Still getting my bearings since I'm relatively new, so I don't have a lot to point to yet. There's a lot of context to absorb early on. A more structured ramp-up guide could help new hires get up to speed faster.