Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      BrightHouse

      Is this your company?

      BrightHouse Reviews

      3.3

      46% would recommend to a friend

      (246 total reviews)
      avatar

      Hamish Paton

      60% approve of CEO

      29% positive business outlook

      Ratings by category

      3.4

      Diversity and inclusion

      3.1

      Work/Life balance

      3.0

      Culture and values

      3.0

      Career opportunities

      2.9

      Senior management

      2.9

      Compensation and benefits

      BrightHouse has an employee rating of 3.3 out of 5 stars, based on 246 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BrightHouse employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

      Reviews by job title

      246 reviews
      2.0
      4 Nov 2017

      £14.8m what a real joke this company is. If your a clown you'll fit right in

      Finance
      Recommend
      CEO approval
      Business outlook

      Pros

      - A couple of nice people from a company of this size - Challenging work gets you motivated to achieve

      Cons

      - I had a lucky escape for this black hole, don't bother applying trust me (or take a chance and hear me say I told you so) - if you read the other reviews you'll see staff were forced to write positive reviews by HR - Have you seen the press articles recently. This company rips people off and are now being forced to pay £14.8 million to customers by the FCA - There are certain people in HQ management that think they rule world because they have a title. - HQ management and people in general play the game of "being seen to be doing something" - largely it's pointless games and achieves little or nothing - The weekly trading numbers are boring - having to list to the same story "we're down in XYZ metrics against the previous week" wow what a waste of time - Evolving the so called business proposition many times since i have been here. It does not matter how many times you re-package the offer of goods and services - the fundamental idea of rent to own is flawed.

      avatar
      BrightHouse Response
      8y
      Thank you for your 5 years of service, hopefully during that long period you enjoyed your time at BrightHouse.
      1.0
      17 Oct 2017

      Can't believe we've been told to write a positive review...

      Store manager
      Recommend
      CEO approval
      Business outlook

      Pros

      People work hard and do their best for the company.

      Cons

      We received an email today from HR asking us as Bridgeheads (senior managers) to all write in telling GlassDoor our positive feelings about BH! Unbelievable! They have sent an email (copy available for Glass Door if you want to see?) to the managers they think are happy - not to all? Why? Why not everyone? Doesn't take a genius - email says '' there have been a number of negative reviews recently'' so let's get behind sending some positive views to help people looking to work in the future - to me this is wrong?

      avatar
      BrightHouse Response
      8y
      Thank you for your review. We are sorry you feel that you were asked to write a positive review. Having read the content of the email it just asks for your balanced view of the business "good or bad"? . Like all businesses we are are not perfect but any feedback we received be it negative or positive helps us shape the business for the future.
      5.0
      16 Oct 2017

      HR Business Partner

      Human resources business partner
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teams, Good RM's, SM's and store colleagues. Fast paced Fun place to work Never a dull moment Fantastic opportunities to progress Good staff purchase scheme & discount Learning every day Directors and Divisional Directors are very approachable No Sunday working in retail is fantastic New staff survey rolled out and action taken since last survey with CEO calls with SM's once a month

      Cons

      Constant change but this is understandable with the business having to adjust to different regulations and requirements It has been a difficult year which has meant difficult decisions like in any other business Not for the faint hearted but like any company you work hard but it is all about what you make of it

      Viewing 1 - 3 of 246 Reviews
      Related searches: BrightHouse jobs | BrightHouse salaries | BrightHouse benefits | BrightHouse interviews
      ReviewsBrightHouse reviews

      Glassdoor has 258 BrightHouse reviews submitted anonymously by BrightHouse employees. Read employee reviews and ratings on Glassdoor to decide if BrightHouse is right for you.