Business Stream Reviews | Glassdoor.co.uk

Business Stream Reviews

Updated 19 February 2019
30 reviews

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Johanna Dow
24 Ratings

Employee Reviews

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  1. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Business Stream part-time (Less than a year)

    Pros

    Business Stream is a vibrant busy environment with great people. If you like to work hard, solve problems, and make a difference you will thrive here.

    Cons

    Business Stream has been through some big changes, and still has a lot to do to get everything working properly. Hopefully the journey towards this is right.


  2. "For first job it's ok/If you have experience don't go there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Edinburgh, Scotland
    Former Employee - Analyst in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Business Stream full-time (Less than a year)

    Pros

    A decent place to start working if it is your first job. No really stressful, not so many obligations.

    Cons

    -Crap salary, not so many opportunities for career progress, not using newer technology, trying to fix someone mistake all the time because database and billing system are crap.

    -If you already have experience don't go there. You can find a better place that this. If it is your first job then it is OK. Go and stay less than a year to earn the experience and then find something better.

    -They don't care that they haven't built the database yet, or if the billing system is crap and they are doing 1000 mistakes every day. They care only for the money and to find how they will take some money back.

    Advice to Management

    -Give your employees a higher salary to stay there because we are going to lose them.

    -Pay 3 developers to build your database and spend some money to change that billing system.

  3. "Small company that packs a big punch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Change Analyst
    Current Employee - Change Analyst
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Business Stream full-time (More than a year)

    Pros

    Lots of work to do, good people,

    Cons

    senior management care too much about what people think of them.


  4. "Poor Management who don't care about staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Business Stream full-time

    Pros

    No stress as managers don't really care what is going on.

    Cons

    Lack of company and management direction.
    Managers in general are not strong business leaders who are good role models.
    Lack of progression opportunities

    Advice to Management

    Get rid of them all and hire some competent private sector individuals and not ex banking/public sector rejects


  5. "Believes customer service means winning awards - shameful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some lovely people and great office and location

    Cons

    Poor management of people at all leaves including directors and senior management, I can only believe the CEO has no real idea what’s actually happening on the floor particularly within operations, or if she does it’s disgraceful! the business is more focused on winning awards than actually looking after their customers, how the director of operations can afford to spend so much time out the business when they have over 90 thousand (yes that’s right) items or work outstanding is beyond me, customer can’t get their calls answered and when they do they can’t get past the first advisor, the business always has large projects ongoing and it’s always the same handful of senior management who had to deal with these, without any support or understand of the demands put in them, it’s unhealthy and stressful and daily you may find a senior manager in tears! Front line staff are overworked with no one really listening to how they feel. Soon there will be no knowledge left in the senior management team in customer operations so what your left with is a lot of people who talk the talk but can’t walk the walk. It’s a shame it’s allowed to get to this point but no view of it changing anytime soon

    Advice to Management

    Simple be honest about your work positions.
    Stop bulk closing work without understanding impacts on customers, yet still thousands upon thousands outstanding
    Abandoned rates well above what we must be telling these award company’s - would love to know how we can win an awards with abandonment being on occasion above 20% sometimes higher and all out outstanding complaints
    Knowingly sending out incorrect bills to make un billed number look better knowing this will cause unsatisfied customers
    It’s pretty simple something is completely broken with your customer service department!!


  6. "I’ve been there for 5 years and it’s getting worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Business Stream full-time (More than 5 years)

    Pros

    Good location and the people are on the whole very friendly.

    Cons

    The workloads are too high and are having a detrimental impact on staffs mental health.
    Constant high turnover is staff is reflective of the lack of investment in training, coaching and development opportunites.
    The organisational structure of the business is fundamentally flawed meaning customer enquiries often take months or years to resolve.
    There’s no consistency across the team for either processes or management.
    Everything can not be a priority and yet that’s what the staff are told.

    Advice to Management

    Stop pretending everything is ok, it isn’t. So many people including those in senior positions have left recently. It like the management don’t care about their staff at all and handing out chocolate coins for Christmas doesn’t get away from the fact that the people on the floor and Team Managers are close to breaking point


  7. Helpful (2)

    "Terrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Edinburgh, Scotland
    Current Employee - Case Manager in Edinburgh, Scotland
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Business Stream full-time (More than 5 years)

    Pros

    Close to tram and train stops, free parking.

    Cons

    The high turnover of staff, over five current IT employees leaving or have left the business in the last month. Very high turnover of staff in the contact centre, due to the high call volume, A lack of training, it is a case of leaving the job on the phone however very little support when a difficult call comes through. Due to the training deficit and lack of support, stress levels and contact centre staff is high and there is no real help available. The starting salary is poor in comparison to other contact centres within the area, there is little real benefits available. Childcare vouchers which can only be used if you are not receiving working tax credit’s for universal credit’s, therefore does not help the doors on starting salary. Employee savings which are very similar to those that you can receive on TopCashback and other money-saving sites. Other employers offer free tea and coffee, whilst Business Stream offers free hot water and use of microwaves. If you do not get on with your team leader, their direct manager will probably support them over you. In certain areas there is a degree of bullying, one colleague was advised if she didn’t like the way she was spoken to why did she continue working there.Most people work to keep a roof over their head and jobs are not that easily available.We have an employee engagement team, maybe they should tell the team leaders/team managers to engage employees stop bullying.

    Advice to Management

    Look to how your heads of departments are dealing with the high turnover of staff, the reasons why people leave. Put into action all the talk, staff have heard it all before and ultimately nothing changes

  8. Helpful (1)

    "A frustrating place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Business Stream full-time (More than 8 years)

    Pros

    Good people who care about customers

    Cons

    Massive world loads and backlogs

    Advice to Management

    Listen to your people, they are your biggest asset. Maybe fewer would leave if you cared and listened.


  9. "Has its ups and downs, but a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Edinburgh, Scotland
    Current Employee - Employee in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Business Stream full-time (More than 5 years)

    Pros

    The office environment is great, there's a good atmosphere for the most part and everyone works well together when something needs fixes. There's always something being done for engagement - from sports days to bake sales to free fruit being provided - which makes the place quite nice to work.

    Big space for breaks and the meeting rooms are well equipped though some of the equipment is getting to the stage that it needs replaced - especially in the meeting rooms. The office is now 8 years old so to be expected.

    The benefits are fantastic - 31 days holiday with an addition 6 paid public holidays which is a lot more than you can expect anywhere else. There is a bonus scheme which makes up for the slightly lower salary,

    The business has an ever growing change portfolio which is finally pushing the business in the right direction. We're finally realising that the guy emptying the water out of the sinking boat with a bucket would find their job a lot easier if they repaired the holes first, rather than just giving them a slightly bigger bucket and telling them that working extra hours in the day will help them hit their bonus.

    It's a revolving door of staff in and out of the business - we're constantly seeing new people in inductions and getting news that a bunch of people are leaving, but this opens up great opportunities for people to move up. Anyone that says there isn't any internal promotions or opportunities either isn't looking and applying or just expecting them to be handed out on a plate. Shy bairns get nae sweeties!

    Cons

    The office is too small for the number of employees. Desks are designed to have 6 at a bank (3 on each side) but we have squeezed 4 in to each side (and in the contact centre, 5). It's not overly uncomfortable but imagine how irritating it is having a split in the desk right in the middle of your work station.

    Salary is lower than industry standard so there's a constant flow of people leaving the business to do the same thing elsewhere for more money, and likely with less stress as well. New people are constantly brought in and last maybe 6 months before moving on. It causes stress for everyone that's left to pick up the pieces. The business is looking for ways to retain employees but isn't quite there yet.

    The business is going through a considerable amount of change after bringing in a new director in that area, so hopefully this is moving in the right direction now but this is having a draw on resource from the rest of the business, especially on people seen as SMEs that are already at maximum capacity.

    There are backlogs everywhere, and everyone is just expected to get their head down and get on with it through a constant change of team managers, heads of departments, and senior managers. Not to mention random changes of direction for different teams and even physically moving teams from one side of the office to another with no apparent reason.

    The lack of communication in this business is absolutely shocking, and has been for a number of years. There are things being put in place to update people of changes but it's still nowhere near how it should be.

    Advice to Management

    Focus on people rather than KPIs. Everyone is so focused on money and targets than the people that make this company work.

    More time and effort needs to be invested here if the salary can't be matched with similar jobs in the area/industry. (it wouldn't hurt so much if the contractors weren't getting paid so much!)

    And work on communication. it's nice to know when new people join and about changes across the rest of the business


  10. Helpful (2)

    "People are expendable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Business Stream full-time

    Pros

    Business stream has a great opportunity to be a major player in the UK water market and has great opportunity for growth.

    Cons

    The CEO and Exec Team don't care about people at all and drive for results.
    People are treated as a resource and there is no compassion
    There was very little time and money invested in development for people other than what people needed to do their job