Business Stream Reviews | Glassdoor.co.uk

Business Stream Reviews

Updated 7 May 2018
16 reviews

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3.6
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Johanna Dow
13 Ratings

16 Employee Reviews

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  1. "Good company to work for with great potential"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Business Stream part-time

    Pros

    One of the best things about Business Stream are the people that you work with. There is a very positive ethos and people are determined to try and do the best for their customers. They can get frustrated that sometimes systems don't work the way they want them too, however, they are working to change them to make it better for customers. Everyone is friendly and looking to make it better. If you want to feel like you are making a difference and prepared to put in the graft there is a great sense of job satisfaction when it goes right and a valuable learning experience when it doesn’t.

    Cons

    The workload is varied and diverse and at times can be pretty intense, so if you want an easy life, this isn't the place for you. Some of the systems are in need of bringing into the 21st century at times and they are working on it, and this is going to take time. Following through on employee engagement plans. They do care but the senior management team sometimes struggle to show it.

    Advice to Management

    Follow through on employee engagement plans and ensure that activities are sustainable.


  2. "Fantastic Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Safety Facilities Manager in Edinburgh, Scotland
    Current Employee - Health Safety Facilities Manager in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Business Stream full-time (More than 8 years)

    Pros

    No one day is the same, exciting challenges as the English Market opens full flow and competition in Scotland increases.

    Wonderful opportunity to make a real difference in a fast moving changing environment.

    Cons

    You are unlikely to be doing what you have always done

    Advice to Management

    The road we are building has twists and turns however it must be built to reduce travel time by half.

  3. Helpful (2)

    "Current Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Business Stream full-time (Less than a year)

    Pros

    Really high calibre colleagues, dynamic working environment, great offices, lots of opportunities to progress and develop as a professional. The tempo of the company is really high and you will leave each day feeling like you've achieved a lot. If you have big ideas and ambition then this is the place for you!

    Cons

    Tough market to operate in but this creates so many development opportunities.

    Advice to Management

    Keep hiring the best people


  4. Helpful (1)

    "A really enjoyable place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Business Stream part-time (More than 3 years)

    Pros

    Business Stream is a great place to work – the work is really interesting and the people are lovely. There are also lots of opportunities to develop and learn new skills.

    Cons

    It’s been an extremely busy period so at times it can feel like there aren’t enough hours in the day to get everything done.

    Advice to Management

    Continue to keep all your employees in the loop on business decisions and developments to ensure people feel involved.


  5. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Support
    Current Employee - Office Support
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Business Stream full-time

    Pros

    Business Stream is a vibrant and exciting place to work. Everybody is so friendly and want to help each other to deliver a great service for our customers.

    Cons

    None a job is what you make it!


  6. "Great Company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Account Manager in Edinburgh, Scotland
    Current Employee - Key Account Manager in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Business Stream full-time (More than 3 years)

    Pros

    A great place to work with new challenges every day, fast paced and exciting.

    Cons

    We more than doubled the size of our business last year, we are working very hard to improve processes, but the enormity of this task means it will take time.

    Advice to Management

    Keep pushing to improve the processes and keep us the number one Water Retailer!


  7. Helpful (1)

    "If you care about your career or your sanity, don’t work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Business Stream full-time

    Pros

    Can sometimes work from home

    Cons

    Terrible management - no idea what is required or how to run a business
    Management don’t get on so always stuck trying to achieve the right thing for the business but blocked by political decisions made by controlling / favoured members of ELT
    Not joined up across business
    Not enough staff or budget but still expected to deliver
    Micro managed by ELT who have no clue about how to do your job which then means everything takes so long / opportunities are missed
    Don’t care about customer or there people
    Work is prioritised by whoever shouts loudest or how senior the requestor is rather than commercial opportunity

    Advice to Management

    ELT need to sort out their issues and let rest of business do their job
    If someone isn’t performing do something about it rather than duplicate work elsewhere - bad for staff morale and business performance
    Be true and fair to staff - don’t push them to their limits where good people end up having to go on stress leave
    Trust your people rather than use them as pawns in your political battle at ELT
    Move on and let fresh meat in - you’re not making the right decisions for business stream or the staff
    Focus on making the boat run better rather than faster - pick something and do it well rather than try to do everything
    Make decisions based on fact not rumour or gossip

  8. Helpful (1)

    "Reality within Customer Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Operations Agent in Edinburgh, Scotland
    Current Employee - Customer Operations Agent in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Business Stream full-time (More than 3 years)

    Pros

    On-site car parking/bike park facilities, The people that work at Business Stream make it a great place to work, family-like feeling with your peers, relatively flexible work place, showering facilities within toilets, good spacious staff room to prepare food/coffee/tea/hold meetings/take a break a lot of overtime opportunities for staff, clean work floor, close to the gyle shopping centre,

    Cons

    Stressful due to high works loads from company wide back logs, departments do not work together as well as they should, some company policies are implemented/forced when it suits, managers are under a lot pressure which drip feeds to the staff below them, job roles/ responsibilities are unclear leading to work being “dumped” on to you, not having the right tools and/or resources to do the task needed, systems that are in need of an upgrade but stuck in a never ending I.T backlog, under staffed/high staff turnover within the contact centre meaning the rest of the business needs to put their work on hold to answer customer phone calls when you already have a portfolio of customers who need you more, Business Priorities unclear meaning you have to ask your line manager what takes priority, senior management are disconnected from what is happening within the failing department, water utility company has a lot of senior managers from a life and pensions company, forgotten about the needs of staff and have let moral dip to an all time low, high absence levels due to poor working environment (pressure/stress), office is too small for workforce, business objectives and targets change during the year meaning the overall goal is unclear/ unacheiveable, actual toilets are disgusting, health and saftey manager not able to meet occupational healths requirements due to a number of “restrictions”,

    Advice to Management

    Stop being greedy and bringing on more customers when your staff resources don’t allow for it (pressured job), do more to engage your staff before you loose more valuable people you can’t afford to lose, move offices to a bigger location and help your staff work better by working with a dual screen desk set up for everyone instead of forcing staff to use one single monitor for the amount of systems they are expected to use, make immediate changes to systems to allow staff to work effectively, be more on the floor and not living in a stat driven mind - come back down to earth and understand the reality of the position we are in and make good decisions for staff, help increase moral within the business, stop wasting money on going for awards when we should be focusing on the challenge in hand, change peoples job titles to actually reflect what they do and adjust their pay accordingly, think about all of our customers needs instead of those customers phoning taking priority which makes more of a backlog. I do enjoy working for business stream and I am passionate about what I do on a day to day basis, but you (management) are failing me and a lot other people, give people the empowerment to feel more professional imstead of micro managing people out the door. Have the operations area open from 8AM to 6PM -more in line with the actual customers you serve. Pay workers more insteaf of paying senior managers more because they have came from a particular background within a different industry - I find it funny that most of these senior managers leave after about a year, does that not say something...?


  9. Helpful (1)

    "BS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Business Stream full-time (Less than a year)

    Pros

    Nice office space. Good salary. Big ambitions

    Cons

    Focussed on profit. No thought or care for the customer experience.

    Advice to Management

    Employ authentic senior leaders in operations who care about the customer and the people more than they do about their own career and appearing authentic


  10. "Student Experience at Business Stream"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Edinburgh, Scotland
    Current Employee - Customer Advisor in Edinburgh, Scotland
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Business Stream part-time

    Pros

    competitive salary, easy to get a job there and great hours

    Cons

    No develop opportunities and lack of training. Little to no support from the managers.


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