Business Stream Reviews | Glassdoor.co.uk

Business Stream Reviews

Updated 4 October 2018
23 reviews

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4.0
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Johanna Dow
17 Ratings

23 Employee Reviews

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  1. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Business Stream part-time (Less than a year)

    Pros

    Business Stream is a vibrant busy environment with great people. If you like to work hard, solve problems, and make a difference you will thrive here.

    Cons

    Business Stream has been through some big changes, and still has a lot to do to get everything working properly. Hopefully the journey towards this is right.


  2. "Has its ups and downs, but a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Edinburgh, Scotland
    Current Employee - Employee in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Business Stream full-time (More than 5 years)

    Pros

    The office environment is great, there's a good atmosphere for the most part and everyone works well together when something needs fixes. There's always something being done for engagement - from sports days to bake sales to free fruit being provided - which makes the place quite nice to work.

    Big space for breaks and the meeting rooms are well equipped though some of the equipment is getting to the stage that it needs replaced - especially in the meeting rooms. The office is now 8 years old so to be expected.

    The benefits are fantastic - 31 days holiday with an addition 6 paid public holidays which is a lot more than you can expect anywhere else. There is a bonus scheme which makes up for the slightly lower salary,

    The business has an ever growing change portfolio which is finally pushing the business in the right direction. We're finally realising that the guy emptying the water out of the sinking boat with a bucket would find their job a lot easier if they repaired the holes first, rather than just giving them a slightly bigger bucket and telling them that working extra hours in the day will help them hit their bonus.

    It's a revolving door of staff in and out of the business - we're constantly seeing new people in inductions and getting news that a bunch of people are leaving, but this opens up great opportunities for people to move up. Anyone that says there isn't any internal promotions or opportunities either isn't looking and applying or just expecting them to be handed out on a plate. Shy bairns get nae sweeties!

    Cons

    The office is too small for the number of employees. Desks are designed to have 6 at a bank (3 on each side) but we have squeezed 4 in to each side (and in the contact centre, 5). It's not overly uncomfortable but imagine how irritating it is having a split in the desk right in the middle of your work station.

    Salary is lower than industry standard so there's a constant flow of people leaving the business to do the same thing elsewhere for more money, and likely with less stress as well. New people are constantly brought in and last maybe 6 months before moving on. It causes stress for everyone that's left to pick up the pieces. The business is looking for ways to retain employees but isn't quite there yet.

    The business is going through a considerable amount of change after bringing in a new director in that area, so hopefully this is moving in the right direction now but this is having a draw on resource from the rest of the business, especially on people seen as SMEs that are already at maximum capacity.

    There are backlogs everywhere, and everyone is just expected to get their head down and get on with it through a constant change of team managers, heads of departments, and senior managers. Not to mention random changes of direction for different teams and even physically moving teams from one side of the office to another with no apparent reason.

    The lack of communication in this business is absolutely shocking, and has been for a number of years. There are things being put in place to update people of changes but it's still nowhere near how it should be.

    Advice to Management

    Focus on people rather than KPIs. Everyone is so focused on money and targets than the people that make this company work.

    More time and effort needs to be invested here if the salary can't be matched with similar jobs in the area/industry. (it wouldn't hurt so much if the contractors weren't getting paid so much!)

    And work on communication. it's nice to know when new people join and about changes across the rest of the business

  3. "People are expendable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Business Stream full-time

    Pros

    Business stream has a great opportunity to be a major player in the UK water market and has great opportunity for growth.

    Cons

    The CEO and Exec Team don't care about people at all and drive for results.
    People are treated as a resource and there is no compassion
    There was very little time and money invested in development for people other than what people needed to do their job


  4. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tariff Analyst in Edinburgh, Scotland
    Current Employee - Tariff Analyst in Edinburgh, Scotland
    Recommends

    I have been working at Business Stream (Less than a year)

    Pros

    Great company to work for, excellent facilities and great people

    Cons

    I do not have any cons


  5. Helpful (1)

    "A refreshing culture with great perks!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Business Stream full-time (Less than a year)

    Pros

    Business Stream is full of knowledgeable, friendly and helpful people always willing to help and support each other - a very welcoming place to work for a new start. Flexible working and little treats like pizza or a free ice cream from the Luca's van on a Friday when we hit a target or come together to get a job done help create a fun place to work.

    Cons

    It's been a very busy 12 months for the company as we've grown so much so there's now a lot of focus needed to keep all those customers happy.


  6. Helpful (1)

    "Management is really trying to make things better!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Business Stream full-time

    Pros

    Amazing people. Definitely one of the better places I've worked in terms of work mates. Good banter and cameraderie, even when morale is low.

    Office location is not bad (for the Gyle) - close to public transport links, and 5 mins walk from the Gyle shopping centre. Offices clean and bright.

    Also very family friendly - management are very understanding if there's a childcare emergency. Excellent parental leave - 6 month's full pay. Pension is also v good.

    Annual Awards Night is a fun night to get to know other people in the business.

    Cons

    There's a lot of change, and not enough people to do it. Management are trying hard to ensure that we're not getting too much work thrown at us, and things have definitely improved in the last 6 months, but still a ways to go.

    Advice to Management

    Keep trying to make things better for employees and customers.


  7. "Good company to work for with great potential"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Business Stream part-time

    Pros

    One of the best things about Business Stream are the people that you work with. There is a very positive ethos and people are determined to try and do the best for their customers. They can get frustrated that sometimes systems don't work the way they want them too, however, they are working to change them to make it better for customers. Everyone is friendly and looking to make it better. If you want to feel like you are making a difference and prepared to put in the graft there is a great sense of job satisfaction when it goes right and a valuable learning experience when it doesn’t.

    Cons

    The workload is varied and diverse and at times can be pretty intense, so if you want an easy life, this isn't the place for you. Some of the systems are in need of bringing into the 21st century at times and they are working on it, and this is going to take time. Following through on employee engagement plans. They do care but the senior management team sometimes struggle to show it.

    Advice to Management

    Follow through on employee engagement plans and ensure that activities are sustainable.

  8. "Fantastic Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Safety Facilities Manager in Edinburgh, Scotland
    Current Employee - Health Safety Facilities Manager in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Business Stream full-time (More than 8 years)

    Pros

    No one day is the same, exciting challenges as the English Market opens full flow and competition in Scotland increases.

    Wonderful opportunity to make a real difference in a fast moving changing environment.

    Cons

    You are unlikely to be doing what you have always done

    Advice to Management

    The road we are building has twists and turns however it must be built to reduce travel time by half.


  9. Helpful (2)

    "Current Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Business Stream full-time (Less than a year)

    Pros

    Really high calibre colleagues, dynamic working environment, great offices, lots of opportunities to progress and develop as a professional. The tempo of the company is really high and you will leave each day feeling like you've achieved a lot. If you have big ideas and ambition then this is the place for you!

    Cons

    Tough market to operate in but this creates so many development opportunities.

    Advice to Management

    Keep hiring the best people


  10. Helpful (1)

    "A really enjoyable place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Business Stream part-time (More than 3 years)

    Pros

    Business Stream is a great place to work – the work is really interesting and the people are lovely. There are also lots of opportunities to develop and learn new skills.

    Cons

    It’s been an extremely busy period so at times it can feel like there aren’t enough hours in the day to get everything done.

    Advice to Management

    Continue to keep all your employees in the loop on business decisions and developments to ensure people feel involved.


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