Business Stream Reviews | Glassdoor.co.uk

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

Business Stream Reviews

Updated 5 December 2017
8 reviews

Filter

Filter


2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Johanna Dow
4 Ratings

Employee Reviews

Sort: PopularRatingDate

  1. "Student Experience at Business Stream"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Edinburgh, Scotland
    Current Employee - Customer Advisor in Edinburgh, Scotland
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Business Stream part-time

    Pros

    competitive salary, easy to get a job there and great hours

    Cons

    No develop opportunities and lack of training. Little to no support from the managers.


  2. "Great opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Manager in Edinburgh, Scotland
    Current Employee - Credit Manager in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Business Stream full-time (More than 5 years)

    Pros

    As a new growing company lots of opportunity if you want to progress and have the right attitude / competence

    Cons

    As a small company your
    Role requires more than your role profile but this does give you development opportunities. As still a new company still learning best practice and ensuring everyone follows it


  3. "Drowning in badly managed change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Edinburgh, Scotland
    Current Contractor - Anonymous Contractor in Edinburgh, Scotland

    I have been working at Business Stream as a contractor

    Pros

    - Managers tend to be positive and encouraging
     - The office is close to the Gyle Shopping Centre and also tram and train stops.

    Cons

    - Keep implementing things half-done, e.g. soft phone system that still relies on physical phones you have to pick up! Also, workforce management / holiday systems not speaking to each other. I've never found it harder to understand how many days annual leave I have left, and to book a holiday, and I've worked in multiple office jobs for the last 15 years. (The interfaces in these pieces of software are dreadful too)
     - Salary for my role is well underpaid. Most people I speak to don't understand it, and it doesn't really appear to be properly rewarding those that add the most. At best, it feels like it's just a different way to reward '3-years long service', '5 years long service' etc.

    Advice to Management

    Manage Process Change better. Review how you pay your staff in Operations, both at the base level, and in the tiered progression.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Good hours most teams are fairly flexible . Majority of people are great and workload is easily managed

    Cons

    Shocking management in most places , lack of internal promotions also .


  6. "Can't see the wood for the trees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Business Stream full-time (More than 5 years)

    Pros

    You'll get on great with your colleagues as you'll find everyone has to pull together to stop the ship from sinking

    Cons

    The number one priority for business stream is money money money. It's all about the profit and customers are one of the last things on the list.
    Heavy reliance on contractors and constant unfinished projects mean the whole place is a guddle. We've still not recovered from laying off too many experienced staff and those left with a few years experience are the yes men that aren't there to do the right thing for the customer but they're there to do what their manager wants.
    Data protection and information security is horrendous where any member of the Custer service department can get access to any customers direct debit details. Staff often sit on their mobile phones at their desks! Goodness knows what information they'd be able to capture if they wished.

    Advice to Management

    Focus on the customer. And actually do it for a change. Not just pay lip service. Stop the constant stream of contractors who just make matters worse. Bring back the staff that knew what they were doing!


  7. "Challenging but good place to work"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee in Edinburgh, Scotland
    Current Employee - Anonymous Employee in Edinburgh, Scotland

    Pros

    Good variety of work, pace is fast and you get a lot of on the job development. It is never dull

    Cons

    Sometimes the pace is a bit too fast and they need to prioritise more


  8. "Business Billing Adviser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Billing Adviser/Policy & Process Coordinator in Edinburgh, Scotland
    Current Employee - Business Billing Adviser/Policy & Process Coordinator in Edinburgh, Scotland
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Business Stream part-time (More than 3 years)

    Pros

    It's a very changing workplace with constant projects coming up to reform the working environment. Colleagues are mostly Scottish, immensely welcoming, friendly and open. The management is very open and is very keen on having regular meetings. It's almost recommended to have a less formal relationship with your line manager. It's a great place to start your career

    Cons

    However there has always been a lack of clear policies or procedures and a lack of training. This is changing however but it will take some time still. The salary is not the highest but for a student it's excellent due to the zero-hour contract, where I have undoubtedly the most flexible job.

    Advice to Management

    Get the employees more space for personal and professional development.


  9. "Great if you have a family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology in Edinburgh, Scotland
    Current Employee - Technology in Edinburgh, Scotland
    Recommends
    Neutral Outlook

    I have been working at Business Stream full-time (More than a year)

    Pros

    Company proactively tries to make it a good place to work. Work-life balance is good for people with small kids, and management is generally flexible around home-working in case of emergency. Fun team atmosphere.

    Cons

    Salary. This is essentially a public sector company, and people are paid below the industry standard for their roles.

    Advice to Management

    Stop trying to get all projects done at once - or hire more people to get the job done.