Does CapTel Service Specialists pay their employees well?

According to anonymously submitted Glassdoor reviews, CapTel Service Specialists employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at CapTel Service Specialists. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CapTel Service Specialists?

52% of CapTel Service Specialists employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CapTel Service Specialists 3.6 out of 5 for work life balance, 2.7 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at CapTel Service Specialists?

Captioning Assistant (273) , Captionist (19) , Captel Captioning Assistant (10) , Caption Assistant (9) , Captioning Specialist (9) , Supervisor (9) , Captioning Agent (8) , Captioning Agent (CA) (6) , CA Supervisor (3) , Coach & Caption Assistant (3) , Floor Operations Supervisor (3) , Training Assistant (3) , Caption Specialist (2) , Captioning Assistant Supervisor (2) , Captioning Assistant/Coach/Lead (2)

What are the pros of working at CapTel Service Specialists according to real employee reviews?

"Flexible schedule not hard ok" ((in 41 reviews)); "Flexible schedule able to change schedule every month" ((in 21 reviews)); "Flexible hours and fairly easy" ((in 19 reviews)); "Easy training" ((in 17 reviews)); "easy to get time off if you're on top of it" ((in 10 reviews))

What are the cons of working at CapTel Service Specialists according to real employee reviews?

"Supervisors have a quota for writing people up so you get written up for the dumbest things that don't matter" ((in 27 reviews)); "Not the best management" ((in 16 reviews)); "No benefits until after first year." ((in 11 reviews)); "Boring, Short breaks, Strict policies, Very cold" ((in 5 reviews)); "too saturated with the amount of employees, so upper management isn't too involved with the employees." ((in 4 reviews))

What are employees saying about CapTel Service Specialists redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CapTel Service Specialists redundancy and their outlook for job security at CapTel Service Specialists in 2026.

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CapTel Service Specialists

CapTel Service Specialists Reviews

3.1

52% would recommend to a friend

(484 total reviews)

Robert Engelke

16% approve of CEO

28% positive business outlook

Ratings by demographic groups

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CapTel Service Specialists has an employee rating of 3.1 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CapTel Service Specialists employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

484 reviews

3.0

27 Mar 2026

Good job but the pay makes it difficult to stay

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Kind co-workers, a good cause, and a very low-stress job 90% of the time.

Cons

Opportunities for growth are very limited and competitive. Pay is very low.

3.0

4 Feb 2026

-

Captioning assistant

Recommend

CEO approval

Business outlook

Pros

Work from home Flexible schedule

Cons

Can’t go full time No upwards movement

3.0

25 Oct 2025

It was a good stepping stool while in college

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Tools were easy to use to complete tasks

Cons

Very structured and set up to make it difficult to succeed

Viewing 1 - 3 of 484 Reviews

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Good job but the pay makes it difficult to stay

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It was a good stepping stool while in college

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