CareCentrix Reviews

3.3

57% would recommend to a friend

(617 total reviews)
avatar

Haley Sofiane

56% approve of CEO

44% positive business outlook

CareCentrix has an employee rating of 3.3 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CareCentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

617 reviews
1.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

There are no pros. Company has nose dived downhill.

Cons

Salaried clinicians have been required to log into a customer service queue for screen monitoring 8 hours a day. Absolutely no autonomy. Staff is reprimanded if not in customer service queue. Work environment is demoralizing.

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CareCentrix Response
10h
Thank you for taking the time to share your feedback. Our goal is to foster a culture where employees feel trusted, supported, and empowered to do their best work In certain roles, structured workflows and queue-based responsibilities are necessary to meet client and patient needs; however, we are committed to balancing these requirements with a positive and engaging employee experience. We continue to evaluate our practices, strengthen communication, and ensure managers are equipped to lead effectively and respectfully. We appreciate you sharing your perspective and encourage you to speak with your leader to address your concerns.
3.0
19 May 2026

Enjoyable colleagues but instability and layoffs persist

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote work environment, enjoyed the colleagues I worked with.

Cons

Unstable environment, a lot of layoffs, company has lost touch a bit regarding their people that help make them money.

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CareCentrix Response
10h
Thank you for sharing your feedback and for your service with CareCentrix. We’re glad to hear you appreciated your coworkers and the flexibility of our remote work environment. We also recognize your concerns regarding changes to our workforce. We are focused on strengthening our organization, improving communication, and ensuring we stay connected to and supportive of our teams. We appreciate your contributions and wish you continued success in your career.
3.0
12 May 2026

Flexible work-life balance amidst company instability

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I had a flexible work life balance.

Cons

Company felt unstable. Lots of lay offs during the last 5 years. Health insurance benefits are horrible.

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CareCentrix Response
9h
Thank you for sharing your feedback and for your many years with CareCentrix. We’re glad you valued the flexibility in work-life balance during your time with us. We also recognize that periods of organizational change can create uncertainty, and we understand the impact that may have on team members. Thank you again for your feedback - we appreciate your contributions over the years and wish you continued success in your career.
Viewing 1 - 3 of 617 Reviews

Glassdoor has 649 CareCentrix reviews submitted anonymously by CareCentrix employees. Read employee reviews and ratings on Glassdoor to decide if CareCentrix is right for you.