Does Centrelink pay their employees well?

According to anonymously submitted Glassdoor reviews, Centrelink employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Centrelink. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Centrelink?

54% of Centrelink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Centrelink 3.0 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Centrelink?

Customer Service Officer (21) , Customer Service (8) , Compliance Officer (7) , Customer Service Representative (7) , Customer Service Advisor (6) , Analyst (3) , Service Officer (3) , APS3 Service Delivery Officer (2) , Administrative Assistant (2)

What are the pros of working at Centrelink according to real employee reviews?

"Sunday Overtime pay is good" ((in 6 reviews)); "Status, government job security, good coworkers" ((in 5 reviews)); "comprehensive training" ((in 4 reviews)); "Fixed working hours," ((in 4 reviews)); "Team Leaders may be supportive." ((in 3 reviews))

What are the cons of working at Centrelink according to real employee reviews?

"Poor management, micromanaging, and often trying to reinvent the wheel and disrupt operations to further their own career" ((in 6 reviews)); "There are not enough staff serving customers but about 10 managers for every person being managed." ((in 3 reviews))

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Centrelink

Centrelink Reviews

2.7

54% would recommend to a friend

(85 total reviews)

42% positive business outlook

Ratings by category

3.0

Diversity and inclusion

3.0

Work/Life balance

2.7

Compensation and benefits

2.6

Culture and values

2.5

Career opportunities

2.4

Senior management

Centrelink has an employee rating of 2.7 out of 5 stars, based on 85 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Centrelink employee rating is 26% below average for employers within the Government and public administration industry (3.6 stars).

Reviews by job title

85 reviews

1.0

25 Jul 2012

Urgh - Just waiting till I finish my degree

Customer service advisor

Recommend

CEO approval

Business outlook

Pros

Ummmm... I might need to get back to you on this one. Maybe... No still have no idea, just trying to fill up the 20 word minimum.

Cons

It takes forever for anything to get done. They identify a way to save money - 6 months later the change still hasn't happened. No one listens to what front line staff have to say, front line staff don't have time to give feedback anyway. There are not enough staff serving customers but about 10 managers for every person being managed.

3.0

17 Feb 2010

Politics

Operations management

Recommend

CEO approval

Business outlook

Pros

Work-life balance is acceptable, though I have had better in private industry. Knowing that the work that you are doing is performing a social good.

Cons

Nothing ever seems to get done. Endless meetings on trivial things that a decent executive or manager could decide on in 5 minutes takes twenty staff 2 hours to get a draft document out.

2.0

12 Jun 2019

Service Officer

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Pay ok once you get to the top of your pay band.

Cons

Micromanagement of staff to the point of causing mental illness issues, old systems that are poor and new systems that are worse with more issues. Career progression if you are friends with the right people and a lot of sucking up. No job security , future looks bleak as giving jobs to casuals and full time staff spend time fixing the casuals mistakes or apologising for casuals wrong information given out. ICT barely exists no IT local help just admin staff who were phone staff giving it a go. No option to choose your work as not all staff like processing claims in a dinosaur system and enjoyed help customers on the phones. Sites are shrinking , people leaving and not being replaced.

Viewing 1 - 3 of 85 Reviews

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