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      Centrepoint

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      Centrepoint Reviews

      3.0

      46% would recommend to a friend

      (127 total reviews)
      avatar

      Seyi Obakin Obe

      53% approve of CEO

      48% positive business outlook

      Ratings by category

      3.4

      Compensation and benefits

      3.2

      Diversity and inclusion

      2.9

      Work/Life balance

      2.7

      Culture and values

      2.5

      Career opportunities

      2.3

      Senior management

      Centrepoint has an employee rating of 3.0 out of 5 stars, based on 127 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Centrepoint employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      127 reviews
      2.0
      28 May 2023

      Needs work to improve culture

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      A large amount of highly competent staff who really care about Centrepoint's young people. Those people carry the organisation, quietly going about their jobs with little to no thanks. Those people should be rewarded and revered within the organisation, as they are a literal antidote to toxicity elsewhere within the organisation.

      Cons

      Concerning culture of bullying, which is systematic in its target and treatment of selected individuals. Bullying is ignored, and unaddressed. Bullies exert power and control over others within the organisation, through manipulation, smear campaigns, and discrediting the work of others.

      avatar
      Centrepoint Response
      3y
      Thank you for taking the time to provide feedback about your experience at Centrepoint. We greatly appreciate your positive comments about the highly competent staff who genuinely care about Centrepoint's young people. They are indeed the backbone of our organisation, and we recognise their invaluable contributions. We want to assure you that bullying is not tolerated in any form at Centrepoint, and we take such allegations very seriously. We deeply regret if you or anyone else has experienced any form of mistreatment. We have strict policies in place that prohibit bullying and harassment, and we investigate all reported incidents thoroughly. Our commitment to providing a safe and respectful work environment remains unwavering. We believe that every employee deserves to feel valued and respected, regardless of their position or tenure. If you or anyone else has witnessed or experienced bullying, we strongly encourage you to report it through the proper channels. Our HR department is dedicated to addressing such matters promptly and confidentially. We want to assure you that we will take immediate action to address any reported incidents and ensure that appropriate measures are implemented to prevent such behaviour from reoccurring. We truly value your feedback, as it provides us with an opportunity to improve and create a healthier work environment. If you would be willing to discuss your concerns further or share any specific incidents you encountered, we would greatly appreciate the opportunity to address them directly. Your insights are instrumental in helping us make the necessary changes to ensure a supportive and inclusive workplace for all. Thank you again for bringing these issues to our attention, and we assure you that we are committed to taking the appropriate actions to rectify them. If there is anything else you would like to discuss, please do not hesitate to reach out to us.
      1.0
      26 Jul 2023

      Sinking ship

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The frontline team and services Pay and perks

      Cons

      Terrible leadership Questionable practices Bullying culture Incompetent senior leaders who are not held accountable Fundamental lack of understanding of young people's services Disconnected CEO Mismanagement of funds Dishonest advertising Understaffed departments with others being inexplicably overresourced despite poor output Lack of values

      avatar
      Centrepoint Response
      2y
      Thank you for sharing your feedback about your experience working at Centrepoint. We value the opinions of our employees, both positive and negative, as they help us identify areas for improvement. We are deeply concerned about the issues raised in your review and want to assure you that we take them seriously. Our goal is to foster a positive and supportive work environment for all team members. We are actively investigating the matters you've mentioned and are committed to addressing them promptly. Regarding leadership, we are continuously evaluating our internal processes to ensure that all team members, including senior leaders, are held accountable for their actions and decisions. We recognise the importance of creating a workplace free from bullying and would encourage you to reach out to us directly regarding any concerns of such behaviour. Furthermore, we acknowledge the importance of understanding the unique needs of young people and always welcome new ways to better align our services to meet their needs effectively. As for our advertising practices, we are dedicated to transparency and honesty in all our communications, and we will reinforce this commitment across the organisation. Regarding employee retention, we are implementing measures to create a workplace where passionate and competent individuals can thrive and contribute to the organisation's success. Your advice to management about promoting and protecting competent, passionate individuals resonates with us, and we will strive to provide equal opportunities for growth and advancement based on merit and skill. Lastly, we want to emphasize that our commitment to young people's well-being is unwavering, and we will continue to prioritise their needs in all aspects of our work. We understand there is much work ahead, and we are determined to make meaningful changes. Your feedback will serve as a crucial catalyst for improvement. If you wish to share more specific details or have any suggestions, please feel free to reach out to our HR department directly. Once again, thank you for your candid feedback.
      3.0
      11 Jul 2020

      Mixed Views

      Service manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Centrepoint does some great work and has some amazing people who are very committed to the young people they support.

      Cons

      Sadly one or two of the senior managers (not all) are incompetent, completely out of touch with what's going on on the ground because they are caught up in their own sense of power. They behave completely inappropriately, and persistently flout the company processes. As a result, if you happen to be in those directorates Centrepoint is a place where you can advance and even remain in your job depending on who you know and not what you know. Such a shame!

      Viewing 1 - 3 of 127 Reviews
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      Glassdoor has 138 Centrepoint reviews submitted anonymously by Centrepoint employees. Read employee reviews and ratings on Glassdoor to decide if Centrepoint is right for you.