ChartHop Reviews

This company is failing in four key areas: leadership, product, customer experience, company culture Leadership: - Egocentric CEO who would rather throw employees under the bus than admit his product is not stable - Senior leadership is disorganized and breeds a culture of finger pointing Product: - The product as a whole is incredibly buggy, new features are rolled out without addressing previous bugs, leading to a never ending backlog of issues - In order to benefit from the full capabilities of the product, end users are expected to learn the CEO’s home-grown programming language (CQL), which most customers are unable to comprehend - The software is sold as turn-key but most customers spend months and months trying to implement Customer Experience: - Customers are becoming extremely frustrated by the lack of addressing existing platform bugs, leading to increasing churn - Senior leadership will publicly blame the customer experience team for churn, instead of looking inward at the true cause of customer dissatisfaction… the product Company Culture: - You’ll see LinkedIn posts about how amazing it is to work for ChartHop, yet employees are either leaving voluntarily in droves, or being exited

Don't believe the high rating, leaving a good review is part of new customer onboarding at ChartHop. Engineers leaving in droves have made this product incredibly buggy. Sales has been tasked with absolutely insane numbers to hit for such a young company, many from that department are gone because of that, and management points their finger instead of looking at their planning. Support is swamped because of the increased bugginess in the product, and customer success has to keep customers from churning off of a nice to have product that is full of glitches, which they are doing unsuccessfully. Instead of hiring people to increase the products usefulness, they hired more salespeople. Stay away.