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      Clearanswer

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      Clearanswer Reviews

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      2.7

      30% would recommend to a friend

      (113 total reviews)

      22% positive business outlook

      Ratings by category

      3.2

      Diversity and inclusion

      2.6

      Culture and values

      2.6

      Work/Life balance

      2.6

      Career opportunities

      2.5

      Compensation and benefits

      2.3

      Senior management

      Clearanswer has an employee rating of 2.7 out of 5 stars, based on 113 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Clearanswer employee rating is 24% below average for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      113 reviews
      1.0
      25 Aug 2018

      Worst Experience of my LIFE

      Inbound sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      None, at all. Not a single one.

      Cons

      Too many to write. 29 years old and treat me like a child when I have over 10 years experience and even worked for BT previously. Recently moved to Hull and was completely and utterly mis sold the job by recruitment. Forced to almost wet myself as poorly trained management refused agents to go to the loo whilst calls were in the queue. I assure you, should you be reading this, please do NOT apply to Clearanswer. Please seek alternative employment. Managers swearing, screaming. It's a completely illegal operation and urgently needs attention.

      avatar
      Clearanswer Response
      4y
      We’re sorry to hear you had this experience at Clearanswer, if you’d like to speak to a member of our HR team you can e-mail them at hr@clearanswer.co.uk
      1.0
      26 Nov 2025

      Awful

      Sales agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Plenty overtime Good location A

      Cons

      wouldn’t recommend anyone took a job there everyone sleeps with each other you only get opportunities if you’re part of the inner circle, management opportunities go to unqualified popularity contests

      1.0
      28 May 2019

      Mixed Reviews -??? Its a call centre.. what do you expect??? Well a lot better actually.

      Bt sales advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent base salary considering location and for what the actual job that is done.

      Cons

      All toilets, breaks and lunches are logged, if you were late by 1 second you lose 15 mins worth of wage Huge micromanagement issues. Unrealistic target setting on Outbound campaigns - so commission isnt earned. They will find a reason to not pay you commission or bonuses, wether its move you onto a different campaign or change the KPI's in order to not have to pay the comp promised. Old IT legacy systems - PC's always crashing, phone software and itranet constantly crashing. Incredibly inappropriate work behaviour between colleagues. Managers regularly hooking up with their team members. It was also more cliquey than when i was at school. There is no career progression, the only way to get a better salary or promotion is threaten to leave.

      avatar
      Clearanswer Response
      4y
      We’re sorry to hear you had this experience at Clearanswer, this is not something we promote inside our business. If you’d like to speak to a member of our HR team you can e-mail them at hr@clearanswer.co.uk
      Viewing 1 - 3 of 113 Reviews
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      Glassdoor has 114 Clearanswer reviews submitted anonymously by Clearanswer employees. Read employee reviews and ratings on Glassdoor to decide if Clearanswer is right for you.