The upper-level management did not care about the workers during a recent strike. They also do not care about the clients other than how to make money from their insurance, and do not respond to concerns/complaints, despite their policies and guidelines claiming that CSO does care. People (clients or employees) who complain are intimidated, despite there being a policy allegedly protecting whistleblowers.
As some other reviewers have stated, CSO management does not care about lower-level employees or the clients. I know of an issue in which CSO, under the auspices of Green River House and Quabbin House (programs for people with mental health diagnosis) runs a lunchcounter at a bus station. The workers there (who are members of the two clubhouses, with jobs called Transitional Employment or Supported Employment, only for clubhouse members, NOT standard jobs that outside people can apply for) have to prepare food on small household appliances which are not adequate for restaurant use and keep breaking. CSO claims it cannot afford to purchase proper restaurant equipment. Perhaps the overpaid CEO and others should try working there and see how hard it is! (Instead of telling these nice people that they are "too slow and unproductive", which is inaccurate).
Also, I know of a case where a CSO employee, who is also a CSO client and member of one of the clubhouse programs, filed several complaints over a few years, with the help of their therapist and a CSO manager. They had no results from this so they wanted to file a fourth complaint. They were then allegedly told by another CSO employee that the previous complaints "did not exist" and that the people who helped file them "are lying to you". The employee/client is of course quite confused and upset now and does not know whom to believe. There have been other people who have experienced similar situations, especially in regards to Green River House in Greenfield.
Whistleblowers are supposed to be protected from harassment, but believe me that is NOT the case at CSO. It is emotional torture for them.
I wish the reviewer (a former manager in Greenfield) who mentioned "FRAUD" would actually REPORT this alleged fraud, as well as the ethics issues and nepotism mentioned in the review. I imagine that Social Security and the insurance companies, as well as DMH, would appreciate this information! If you don't work there anymore, what are you afraid of? We need your help!!!!!!!
Also, why are unionized employees intimidating lower-level unionized and non-unionized employees and clients who have issues with CSO? Are they being threatened with firing? Why don't these people tell the union that their bosses are making them intimidate/lie to other employees and clients????? That is what unions are for.
The atmosphere, as another reviewer from Greenfield pointed out, is NOT "Trauma Informed" at all. It's nauseating.
