We are in the service provider business. This business deals individually with clients that have unique interests, goals, and concerns. When we have a great day the clients recognize that we are just doing our jobs. If something hits the fan some clients can be "aggressive" and client emotions can run high… and at the end of the day that is very understandable. We are supporting and protecting the life of their business. If something impacts their business we will always hear about it from them. This type of environment can break some people. However, this is not the norm at CoSentry… It is definitely rare but it does happen. We are in the technology business… Technology at time does have an occasional hiccup now and then and human error will always exists everywhere there are humans….