Does Cold Stone Creamery pay their employees well?

According to anonymously submitted Glassdoor reviews, Cold Stone Creamery employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Cold Stone Creamery. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Cold Stone Creamery?

69% of Cold Stone Creamery employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Cold Stone Creamery 3.7 out of 5 for work life balance, 3.6 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Cold Stone Creamery?

Crew Member (492) , Shift Leader (277) , Ice Cream Scooper (88) , Shift Lead (87) , Cashier (74) , Assistant Manager (60) , Manager (59) , Server (52) , Shift Manager (38) , Sales Associate (36) , Crew Leader (34) , Ice Cream Scooper and Cashier (32) , Team Member (31) , Employee (30) , Store Manager (25)

What are the pros of working at Cold Stone Creamery according to real employee reviews?

"free ice cream until you get sick of it and can’t eat it for years afterward" ((in 249 reviews)); "Flexible hours and TIPS!" ((in 124 reviews)); "It was a fun job to be at and the people were great." ((in 116 reviews)); "Coworkers were nice and generally friendly" ((in 87 reviews)); "Great for HS students flexible schedule" ((in 58 reviews))

What are the cons of working at Cold Stone Creamery according to real employee reviews?

"Poor management and not very forgiving of call offs." ((in 214 reviews)); "Low pay and not fun" ((in 206 reviews)); "my manager was terrible." ((in 75 reviews)); "I worked there for about 3 months and repeatedly got complements from the owners, but I stayed at minimum wage and high schoolers were being hired at better pay." ((in 44 reviews)); "Negative customer experiences Server pay = below minimum wage + tips" ((in 37 reviews))

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Cold Stone Creamery

Cold Stone Creamery Reviews

3.8

69% would recommend to a friend

(2,618 total reviews)

Dan Beem

73% approve of CEO

49% positive business outlook

Ratings by category

3.9

Diversity and inclusion

3.7

Work/Life balance

3.6

Culture and values

3.3

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Cold Stone Creamery has an employee rating of 3.8 out of 5 stars, based on 2,618 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cold Stone Creamery employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

3K reviews

4.0

4 Jun 2026

Flexible schedule, but low pay and long hours

Team member

Recommend

CEO approval

Business outlook

Pros

Easy first job, work with your schedule

Cons

Low pay, late nights, packed during peak season

4.0

2 Jun 2026

Respectful managers and good balance, but summer can be exhausting

Associate

Recommend

CEO approval

Business outlook

Pros

Easy Scheduling Managers are respectful Good work life balance Easy to take off

Cons

Sometimes not enough people scheduled for summer days so it ends up being exhausting

5.0

2 Jun 2026

Great community but too much ice cream

Ice cream scooper

Recommend

CEO approval

Business outlook

Pros

I loved working at cold stone! The community was great there.

Cons

Ate a lot of ice cream

Viewing 1 - 3 of 2,618 Reviews

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Jobs at Cold Stone Creamery

Ice Cream Server/Cashier

Ice Cream Server/Cashier

Cold Stone crew member

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Cold Stone Creamery

Cold Stone Creamery Reviews

Ratings by category

Reviews by job title

Flexible schedule, but low pay and long hours

Respectful managers and good balance, but summer can be exhausting

Great community but too much ice cream

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