Management avoids uncomfortable confrontations with staff, instead developing program policies in response to negligent staff members' behaviors.
No firing of staff, no matter how absentee or unprofessional or unproductive.
Shift coverage and fear of turnover is prioritized over staff health and quality of work. At the cost of the coworkers and clients dealing with the lazy staff.
Company is mismanaged and expansion is the company's priority while existing programming budgets and facilities suffer.
Executive management team completely stratified from front line service providers across the company- many with little experience with providing direct services to our client demographic.
No communication between agency programs and a dysfuctional union. Pay gap between CEO and other salaried employees, with budgeting concerns in mind, is utterly appalling. FT wage-earners see little wage growth and PT staff have 0 benefits with the worst shift rotations- often we're asked to pull doubles and work graves without any adequate compensation for the short and long-term health impacts. Management rarely share the burden and offer little in the way of innovative policies to minimize health effects of long shifts.
Many salaried staff overworked in various departments and understaffed while other departments often comprised of so many staff doing easier work with work-from-home options.
Staff often lose their PTO and sick-leave hours during yearly rollovers due to the companies perpetual staffing demand and lack of structured work distributions across departments- i.e. little intra-department cross-training to mitigate the absence a salaried employee while direct service staff are offered little in the way of company training to move into positions across the company, with the exception of Case Management/Program Management/Housing Navigation/Counselors which are all roughly at the same stratus in the company hierarchy.
Worst of all- direct staff with little more than HS education are often forced to attend meetings and company trainings where they're told how to do their jobs better by management staff too often completely lacking in clinical trainings or backgrounds, harping on policies and procedures usually developed by progressive mental health professionals which are effective given certain programming conditions which do not translate well across Compass programs. The situation is made worse considering that there are no universal standards for PMs to follow across the agency beyond those which are legally mandated and that these 'workshops' place yet more responsibilities on the least incentivized class of workers in the whole agency whose wages remain stagnant while salaries continue to improve- an interesting situation when remembering that FT non-salaried staff are unionized while salaried staff are not. The company does not treat its union well in terms of pay increases and the union is practically impotent given that the FT staff which support it are in no position to pressure the company, often needing their hours to support their own livelihood and their dependents.
