Conn's Reviews

3.1

38% would recommend to a friend

(1,740 total reviews)

Norm Miller

33% approve of CEO

28% positive business outlook

Conn's has an employee rating of 3.1 out of 5 stars, based on 1,740 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Conn's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
27 Feb 2018
Recommend
CEO approval
Business outlook

Pros

Location - corporate office close to home rather than downtown. Free parking Trying to say "I work for Conn's" with a straight face

Cons

No. 1, please note the review allegedly written by someone in "Legal" that posted on July 30, 2017 could not have been written by any employee in Legal. The Legal Department consisted of 4 people, including me, at that time. The only people that had been there long enough to have written that review are General Counsel himself or a paralegal, and it was not the paralegal. The fact that either GC himself (a member of the executive leadership team) or HR wrote that review tells you all you really need to know about Conn's. Conn's is a backwards and hastily-run corporation that nearly failed a few years ago. Conn's leadership claims to be on its way to recovery and greatness... Conn's is the quintessential big, bad company that 80s movies were made about. Management is concerned about one thing and one thing only: management. And of course making money , money, MONEY despite the costs to its employees and customers. Unless you are part of the current CEO's inner friends and family circle, do not be naïve and think you can come on board and make a meaningful difference to help turn this ship around. You will spend the majority of your days hitting roadblocks, being told "no," feeling marginalized, and will ultimately be forced to accept that failing businesses fail for a reason and might be best left for dead. The way this company treats its employees is ruthless and shameful to say the least. It does not matter if you're a sales associate, cashier, admin assistant or at the director level employee at the corporate headquarters. The mindset from the top-down is that people are more disposable than yesterday's trash (it costs money to have trash hauled away). They excuse this mindset and their ruthless approach to people management by referring to themselves as a "turnaround" company (so apparently that means you can't be decent) and by BRAGGING about their firing prowess at every opportunity ("We've switched out 28 of 32 directors!" etc.). Sure, some people probably needed to go for good reason, but I don't have enough fingers and toes to count how many people disappeared during my 14-month tenure. No one (except for the select few) is "safe". People are thrown under the bus by their own managers to avoid the axe. Everyone is dreaming about and looking for their grand exit away from this place. Don't forget that Conn's requires all employees, including those in the corporate office, to work on holidays. They usually "forget" to tell newly-recruited employees and then pretend as if this is normal. Because again, it's a turnaround company so make sure you're present on July 4th, rather than BBQing with the family and celebrating America.

1.0
6 Jun 2018
Recommend
CEO approval
Business outlook

Pros

The new office is nice...had a great view!

Cons

The CEO is a dictator not a leader…he yells and cusses employees. I witnessed it first hand on many occasions. There is no reason, in a place of employment that a CEO should single out, cuss or yell at an individual. The CEO does not understand that people have lives outside of work. I consistently worked 60+ hours a week and was made to feel that wasn’t enough because I wanted to spend time with my family. These “qualities” filter to his direct reports. If you are a woman seek employment elsewhere…it is a boys club…take a look for yourself. CMO just left…she was the only female on the leadership team at the time…and this trend goes further into the organization. If you didn’t work at DFG don’t bother they won’t like you. As someone else mentioned in their comments they don’t honor their commitments and lie to your face so get everything in writing. The Board is in bed with management and have consistently given increases to the CEO and other senior management as well as themselves. The Board is disconnected from the rest of the organization and don’t know the true sentiment of management below the senior level. If I sound disgruntled I am...those were the worst years of my professional career.

2.0
9 Jan 2019

Read this if you are considering a job with Conn’s

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have worked with some incredible people and made lasting friendships during my many years with the company. My team was full of rock stars. I also enjoyed the charity work we got to participate in and Im happy with all the Conn’s Cares endeavors.

Cons

Culture: Leading by fear, lacking trust in loyal employees, overworking instead of hiring additional resources during growth, very serious atmosphere - if you are smiling or laughing you are surely not working type of feeling, to name a few. The biggest personal issue for my department was a CMO who created a profoundly toxic work environment for an entire team for 4 years with little repercussions from HR. The team is still working to recover from her incompetence but has a much better CMO in place now. Communication: There has always been a noticeable lack of transparency on things that are happening. Often treated like children when it comes to information - things are hush hush, rumors swirl, and finally information is divulged from leadership unwillingly at the last minute for anything remotely uncomfortable. Greed: Honestly, it would be naive to say retail companies in general aren’t all about making money. Conn’s execs are just extra dirty when it comes to the greed. I’ve been through 3 CEOs and something about the leadership this company attracts is so very discouraging.

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