Institutional care model. Culture of bullying and discrimination. Inadequate training given and very poor guidance from experienced staff, some who seemed more interested in me as a transgender person than training me how to do the job. Felt the rules applied strictly to me, but not to experienced staff. Lots of corner cutting going on, putting service users at risk. Heavy dependence of overtime working. A number of concerns reported directly to CQC and investigated and taken seriously, as management would not listen to my concerns. Covid protocols not taken seriously. Had to appeal to get an apology over a deeply offensive safeguarding concern reported against me, amongst others that were malicious and offensive, I accept I made *honest* mistakes *as a new starter* who was often left working alone against CQC guidelines, as I had not completed my care certificate and could not get adequate support to complete it due to lack of time given by team leaders to sign off exercises.
