Digital Catapult Reviews

Thank you for taking the time to share your feedback with us. We are disappointed to read this review, and it is regrettable that your recent experience of working at Digital Catapult is not more positive. We always strive to ensure a positive employee experience, and we are fortunate to have a really vibrant team of fantastic people working with us. We work hard across the business to ensure our culture is inclusive and that everyone has the opportunity to thrive and grow with us. For team members who may be experiencing any challenges whilst working with us, we have a very open culture and encourage cooperative problem-solving approaches. We have a very proactive and empathetic People Team, an active Employee Voice Network through which issues can be discussed and explored and we hold company-wide meetings allowing for open and candid dialogue. As you mention, the business has recently gone through a period of change linked to our strategy refresh, which we believe will bring about greater focus and positive impact. We appreciate that change can be difficult, and we have done our upmost to keep colleagues informed about forthcoming changes within the business wherever possible, appropriate and in a timely fashion. Your feedback about communication, transparency, and the impact of organisational changes is very important to us as we want to ensure that our people feel valued and supported. You may be interested to learn that we are planning to share pay bands for our roles in the not-too-distant future to provide greater pay transparency. We also take your feedback on equity, diversity and inclusion seriously. We have done a lot of work on equity, diversity and inclusion within the business over the last few years and have an established internal GEDI Committee (gender, equity, diversity and inclusion). We ensure that diversity and inclusion is embedded in everything we do across Digital Catapult. It is disappointing to hear that you have not viewed the work we have done in this area positively. It would be interesting to understand what other initiatives you think would be valued. We appreciate constructive and evidence-based feedback as this will help us to continue to grow and to make improvements within the organisation. Glassdoor reviews can often be very helpful for this, but where anonymous reviews such as this one are left, it makes it challenging to pinpoint and investigate where improvements are more urgently needed. Your review is regrettable and runs counter to our accreditations as a Great Place to Work and one of the Best places to Work in the Tech sector, in the Charity and Not-For-Profit sector and for Wellbeing. We feel these accreditations are more representative of the culture we strive to uphold and the responsible approach we take to running the organisation. Given some of the comments included in your review, we would encourage you to contact a member of the People Team or our Senior Leadership Team so that we can understand in more detail your experience and we can address this directly and seek to make improvements.

Thank you for taking the time to share your feedback with us. We were concerned to read your review and we are sorry you did not have a more positive experience working with us. We take the allegations you have made seriously and would address any such formal reports of this kind swiftly and directly. We work to ensure our culture is inclusive and that everyone has the opportunity to thrive and grow with us. We have in place a number of policies and procedures to protect our employees, such as our Dignity at Work Policy, which covers bullying and harassment, and our Grievance and Whistle-blowing policies for raising complaints. For team members who may be experiencing any challenges whilst working with us, we encourage cooperative problem-solving approaches. We have a proactive and empathetic People Team and an active Employee Voice Network through which issues can be discussed and we hold company-wide meetings allowing for open and candid dialogue. We appreciate constructive and evidence-based feedback as this will help us to continue to grow and to make improvements within the organisation. Glassdoor reviews can often be very helpful for this, but where anonymous reviews such as this one are left, it makes it challenging to pinpoint and investigate where improvements are more urgently needed. Your review is regrettable and runs counter to the recent positive news we've received about being accredited as a Great Place to Work and one of the Best places to Work in the Tech sector, in the Charity and Not-For-Profit sector and for Wellbeing. We feel these accreditations are more representative of the culture we strive to uphold and the responsible approach we take to running the organisation. Given the seriousness of the issues you have raised, we would encourage you to contact a member of the People team or our Senior Leadership Team so that we can understand in more detail the experience you had and we can address this directly and seek to make improvements.