DirectBuy Reviews

Because of DirectBuy's decline and the emphasis put toward Z Gallerie, management isn't as focused on *DirectBuy* anymore. Due to years of no raises given, this has caused many people to leave, and since they aren't focused on DirectBuy, the work is continually absorbed into fewer and fewer desks. It is true that volume is not what it used to be, however, nonetheless, this still causes people especially in the service departments (MS and HD) to be buried with an unreasonable amount of work. For a company that so emphasizes quality of service, how can one adequately provide the expected top-notch service when they're spread so thin across so many open cases? It cannot be done. Regardless, certain managers are only surprised that their employees can't do it all, or that they do it so poorly, when it should be no surprise at all. Of course one person cannot do the work of two people at the same level of quality. When I was approached with a significantly larger workload and I requested to be considered (and nothing more than considered) for additional compensation, my manager got highly defensive and said there was nothing they could do about it, and even implied I was only being greedy. So I now have significantly more and more work for the same pay. It is continually less desirable to remain working here, when we are pushed harder and spread thinner, and asked to put out the same quality of work. I'm all for goal setting and growing in ability, but the sacrifice is not reciprocated by the company adequately.

Where to start.. The pay that you start off at is decent but do not expect any raises at all no matter how many times you ask. DirectBuy does not appreciate its employees. This place is all about the money. Employees are always being asked how the company can better itself or what they can do for us, but it seems to go in one ear and out the other as nothing has changed or improved, everything has remained the same or is worse. There is no room to grow, degrees do not matter. Training system is bad. Some employees are being underpaid, while new employees with no experience are hired in at higher rates than what most people with great experience get paid. You can be fired at any point in time, no matter how great of an employee you can be or have been. You lose vacation/pto days every time you are sick, or call off in an emergency and then you are granted a point. When you call the TLs with questions they either do not pick up the call or have no idea what the answer would be. I could go on, but its really not worth the time and effort if there is no change.