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    Discover Reviews

    Updated 17 March 2019
    1,708 reviews

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    3.6
    StarStarStarStarStar
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    Discover CEO Roger Hochschild
    Roger Hochschild
    42 Ratings

    Employee Reviews

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    Pros
    Cons

    • "no regard for work/life balance" (in 45 reviews)

    • "But that's everywhere this is really the greatest call center you can work for" (in 55 reviews)

    More Pros and Cons

    1. "Review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Discover full-time

      Pros

      Good Wage, Helpful people, Decent Benefits

      Cons

      Use many outdated softwares on their workstations

    2. "Good Employer, very ambitious plans for the future. UK based team is very collaborative and a great team to work with."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Manager in London, England
      Current Employee - Senior Manager in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Discover full-time

      Pros

      Global company but with the advantages of small company where most people know each other in the UK.

      Cons

      Senior leadership (based in Chicago) can be very US centric.
      Also, in a period of transformation so employees must be comfortable with such.

      Advice to Management

      Hire more senior leaders outside the US to drive more global thinking across the organisation.

      3. Join the Discover team
      See Our Latest Jobs

    3. "Great business changing the way the industry works"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - DMS Change Agent in Riverwoods, IL (US)
      Current Employee - DMS Change Agent in Riverwoods, IL (US)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Discover full-time (Less than a year)

      Pros

      The DMS program is working to change the way that Discover works. A lot of opportunities to be your own boss when it comes to setting up a change management program that will work well for your assigned division. Very trusting leadership allows for the chance to run with your ambitions.

      Cons

      It is not clear what my professional future will look like after DMS is fully installed and sustainable. Better education around how to advance within the company.

    4. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Credit Manager in Salt Lake City, UT (US)
      Former Employee - Credit Manager in Salt Lake City, UT (US)
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Discover full-time (Less than a year)

      Pros

      amazing work environment, and great pay.

      Cons

      changes are constant but keep the company moving forward

    5. "Great Company, Not so great job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Senior Account Manager in New Castle, DE (US)
      Former Employee - Senior Account Manager in New Castle, DE (US)
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Discover full-time (More than 3 years)

      Pros

      Great Growth, awesome managers, great entry level pay.

      Cons

      The call enter positions are exactly that, call center, its mind numbly work taking one call after the next. Taking upwards of 120 calls per day.

    6. "Great company"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Discover full-time (More than 3 years)

      Pros

      Great culture and place to work!

      Cons

      No complaints on working here

    7. "Amazing job!"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Employee appreciation, great pay, and usable pto!

      Cons

      Unrealistic metric goals, don’t keep their promises.

      Advice to Management

      When you say you’re going to promote someone, don’t yank it away at the last second!

    8. "Good Company"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Discover full-time

      Pros

      Good Company with excellent environment

      Cons

      Employees can be sometimes asked to do more than ability

    9. Helpful (1)

      "Great company and getting better"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Manager in Riverwoods, IL (US)
      Current Employee - Senior Manager in Riverwoods, IL (US)
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Discover full-time

      Pros

      Work life balance
      Autonomy and entrepreneurial spirit
      Discover Management System is trying to enable teams, promote coaching and development, and process discipline.
      True customer focus
      Competitive but in a healthy way
      Nice campus
      Takes care of good talent

      Cons

      Director-level and up lacking fundamental leadership skills in Consumer Bank. Top down management style and common for VP level getting into minutia of the work. Run like a factory, numbers are everything for the senior leaders.
      People don’t understand the strategy of the company as it translates to business units.

      Advice to Management

      Keep investing in change programs like DMS. Invest in your leaders and have high expectations for how they create a high performing team. Simplify the strategy and tell the story to everyone—it’s what we need to take this great company to the next level!

    10. "Great company with great benefits from day one!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Account Manager in West Valley City, UT (US)
      Former Employee - Account Manager in West Valley City, UT (US)
      Recommends
      Positive Outlook

      I worked at Discover full-time (More than a year)

      Pros

      Training is easy, great benefits including a low-interest rate for credit cards.

      Cons

      Customers can be rude but that is expected when dealing with people's money.

      Advice to Management

      Please provide more flexibility and options or those who are caretakers for sick family members.