Discover Reviews

Pros

Global company but with the advantages of small company where most people know each other in the UK.

Cons

Senior leadership (based in Chicago) can be very US centric. Also, in a period of transformation so employees must be comfortable with such.

Pros

This review is for the credit card collections aspect of the company -- as I'm not sure how the other departments operate. I worked at Discover from 2014-2017 (3 years) as an account manager doing credit card collections at the Phoenix, Arizona location. I think working at this company looks great on a resume and I think working at this company is really good for college students and young adults that need experience. I would suggest applying here, staying for a couple of years to get your foot in the door, and then moving on to another company for better opportunities. Some pros: - The training you receive is pretty extensive. I had no experience at a call center when I joined the company, and I was able to catch on pretty quickly. - Medical/Dental/Vision Benefits are really great - Casual work dress code. You can essentially whatever you'd like - PTO is available right away after training and the beginning of the year -Attendance policy is lenient compared to other companies - Nice gym and a decent cafeteria

Cons

- The biggest reason as to why I left was due to the low pay. When I started in 2014, the starting pay was $12. When I left in 2017, my pay was $15. Now, in 2020, I believe the pay now for this same position is $16. -Everything you do is monitored down to the minute. (They track if you're a few minutes over your lunch break, how often you're getting up from your desk, etc.) - Schedules aren't really flexible. Whatever schedule you have when you get hired, is usually the schedule that you'll get stuck with. - Relatively easy to get promoted to different departments as a phone agent, but drastically harder to get promoted into management. Leadership shows a ton of favoritism, especially when it comes to being promoted to a Team Leader or a Coach. Leadership often promoted individuals that they liked, rather than who was qualified. It was a popularity contest. - If you're a phone agent, realize that the call volume is going to be insanely high. It was extremely stressful, especially dealing with rude and disrespectful customers - Nearly impossible to get a pay raise once you are hired. Even if you are promoted, it's often just a lateral move or the pay raise is usually about 10%, so people who have worked there for 10 plus years are often making less than people who are new hires - When I worked there between 2014-2017 there was a ton of gossiping between the cubicles and it was very highschool-ish and clique-y. I would suggest not feeding into the gossip, stay to yourself, stay out of people's business, don't get caught up in office romances, etc -- just go to work, do your job, and head home. I think the company itself is great, and I enjoy the culture, but my specific department wasn't the best.