Does Eastern Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Eastern Bank employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Eastern Bank. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Eastern Bank?

42% of Eastern Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Eastern Bank 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Eastern Bank?

Bank Teller (15) , Customer Service Associate (13) , Customer Service Representative (11) , Operations Associate (9) , Service Associate (8) , Vice President (8) , Assistant Manager (6) , Assistant Branch Manager (5) , Branch Manager (5) , Teller (5) , Analyst (4) , Seasonal Float Teller (4) , Seasonal Teller (4) , Operation Associate (3) , CSA - Customer Service Associate (2)

What are the pros of working at Eastern Bank according to real employee reviews?

"Good benefits and pension." ((in 33 reviews)); "Great people to work with" ((in 19 reviews)); "Good pay compared to other banks" ((in 15 reviews)); "Friendly coworkers with caring" ((in 10 reviews)); "great culture and work environment" ((in 10 reviews))

What are the cons of working at Eastern Bank according to real employee reviews?

"Management is chaotic and can be stressful." ((in 11 reviews)); "Only leg pulling and no training, not open minded to listen employees concern." ((in 8 reviews)); "Technology is outdated and changing slowly." ((in 7 reviews)); "I my case I had a jumpy and anxious manager who made it impossible to keep calm and work." ((in 6 reviews)); "They promised a smooth transition and great opportunities, but what followed were branch closures and mass layoffs." ((in 3 reviews))

What are employees saying about Eastern Bank redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Eastern Bank redundancy and their outlook for job security at Eastern Bank in 2026.

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Eastern Bank

Eastern Bank Reviews

Compare reviews

3.6

42% would recommend to a friend

(249 total reviews)

Robert F. Rivers

46% approve of CEO

42% positive business outlook

Ratings by category

3.5

Diversity and inclusion

3.5

Compensation and benefits

3.4

Career opportunities

3.3

Culture and values

3.2

Work/Life balance

3.0

Senior management

Eastern Bank has an employee rating of 3.6 out of 5 stars, based on 249 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Eastern Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

249 reviews

1.0

31 Oct 2018

Avoid working here

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

none that come to mind

Cons

Worked in the Technology department for five years. The culture here reeks of finger pointing and covering one's back. To much backstabbing by management / coworkers (and I use that term loosely) and they play favorites. Its not what you know , its who you know. The HR department is a joke. They cant even produce a proper exit interview. Finally out of here with a great company who values employees and isn't stuck in the clicky high school mentality!

2.0

17 Apr 2017

Under 40 and Motivated-stay away

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Good intent by many employees. Pay is surprisingly on par with the industry. They built a good brand and do a lot for community activities.

Cons

Many older employees that have been there forever and have no forward thinking or experience outside this bank to move it forward. Management is very out of touch.

2.0

28 Apr 2017

Eastern Bank Employee Review

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

The bank is really involved in the community and supports volunteerism.

Cons

Employees can't contribute to a 401(k) until one year of service - unheard of in the market for an employer of this size. No laptops, no flex hours, no work from home, some tuition reimbursement after one year of service, but you have to be employed at the bank for TWO YEARS after reimbursement or else you're required to pay everything back. Only 10 vacation days/year until 5 years of service. Very sporadic casual/jeans days for non customer facing roles in small satellite offices. Some of these are small changes that make a tangible impact on employees' lives (i.e. allowing jeans every Friday). Archaic business culture, if you're young and motivated there is zero incentive to stay here.

Viewing 1 - 3 of 249 Reviews

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Jobs at Eastern Bank

Customer Support Specialist I- Part-time

CSC Online Banking Specialist I

Customer Support Specialist I - 29 hours

Customer Support Specialist I

Service Associate I - Part Time 30 Hours