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      Eckoh

      Engaged employer

      Eckoh Reviews

      3.8

      70% would recommend to a friend

      (89 total reviews)
      avatar

      Nik B. Philpot

      78% approve of CEO

      66% positive business outlook

      Ratings by category

      4.2

      Diversity and inclusion

      3.9

      Work/Life balance

      3.8

      Culture and values

      3.7

      Compensation and benefits

      3.6

      Senior management

      3.1

      Career opportunities

      Eckoh has an employee rating of 3.8 out of 5 stars, based on 89 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Eckoh employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      89 reviews
      4.0
      28 May 2026

      Really supportive culture, high stress role

      Customer service advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Eckoh is such a lovely company to work for. The team in the contact centre are so friendly and supportive, both in office and remote workers work together and maintain such a nice line of support. Team leaders and coaches are so great with the team, consistently available to support you no matter how long you have been working with each system you use or each client you deal with. The Eckoh contact centre team have such a nice friend/family atmosphere, even though many of us work remotely, and where possible Eckoh makes it easier to meet your coworkers and managers in person with seasonal events, valuing the presence of remote workers too! Training for each client is thorough and support doesn’t cease when you start taking calls. Overall Eckoh have a lovely supportive culture where you never have to feel stuck or on your own with a problem.

      Cons

      Being a contact centre agent is quite a high stress role, where days get busier and technical issues occur it can be quite difficult to maintain you workflow and stress levels. Calls are back to back and you can often get quite unlucky with rude/angry customers which do add to this. You have to be very vigilant on how long toilet breaks/mental breaks last due to KPI’s, however this is all also just the nature of the role and management will typically do what they can to be flexible on particularly bad days. The only other thing to be aware of is blackout periods for annual leave where time off cannot be booked during half terms/busy periods,

      Viewing 1 - 3 of 89 Reviews
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      ReviewsEckoh reviews

      Glassdoor has 93 Eckoh reviews submitted anonymously by Eckoh employees. Read employee reviews and ratings on Glassdoor to decide if Eckoh is right for you.