Excellent product and lots of behind-the-curtain turmoil - Marketing 1Password Employee Review

2.0
28 Mar 2023
Recommend
CEO approval
Business outlook

Pros

1Passsword's product is amazing - after I left the company, the first thing I did was purchase my own subscription. Can't say enough good things about the product. 1Password's mission is excellent - to provide high levels of security and privacy to their customers, where you can feel proud to be contributing. The majority of people that are lower level managers or individual contributors are friendly and compassionate. Lastly - 1Password is a classic example of magnetic marketing. I give this company a good future outlook on performance, because the product is just that good, despite the disfunction behind the curtain.

Cons

It is my opinion that 1Password's culture changed dramatically after the series C round of investment. Below is a summary of my opinions and beliefs on how this has affected the company and it's employees negatively. A combination of new upper management faces and pressure from VC firms to produce results has turned this company into a cutthroat results-driven company. This by itself isn't a problem - the problem occurs when 1Password has not operated fundamentally in that capacity - so now that they are playing catchup to the new expectations put on them by the CEO and by extension, 1Password's board and investors. These conditions mean this company is turning itself into a pressure cooker of stress and hardship - day-to-day life as an IC or lower level manager will be a mix of context switching, whipsawing objectives, and firedrills. These are serious, structural issues that get compounded exponentially, if customer acquisition or a similar financial metric softens. As much as I hate to say it - I can't recommend this employer, even though they are hiring extensively in early 2023. For those of you who were recently laid off - proceed with caution if you absolutely need an income.

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1Password Response
3y
Hi there, Thanks for taking the time to share your thoughts and feedback here. We're committed to putting people first, and we're always looking for feedback on how we can improve. Shannon, Johanie and Shiner are all available should you be interested in continuing the conversation. We wish you all the very best. - The People Team

Explore other reviews about 1Password

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Awesome founders when they were involved in the day-to-day - Great benefits

Cons

- Lost a lot of what made this place special during the scale up from 100-1000 employees - Hired a ton of outside leadership which ultimately resulted in a culture shift and many of the people who worked there the longest leaving

1
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1Password Response
4w
Hi there, Thank you for taking the time to share your experience and feedback about our culture. Take care, – The People Team
3.0
7 Mar 2026
Recommend
CEO approval
Business outlook

Pros

* Flexible working arrangements and quite a bit of autonomy. * A genuinely supportive manager and a collaborative, positive team environment. * Competitive pay for the role and responsibilities.

Cons

In recent years the company has shifted in a direction that feels very different from the organisation I originally joined. * There is a strong emphasis on a “high performance culture”, but there is limited structure or support in place to help employees develop the skills needed to meet those expectations. * Career progression and compensation increases can feel closely tied to visibility rather than the quality or impact of the work itself. * The company is moving away from its fully remote approach. In-person events that were once optional are now mandatory, even for teams that may not directly benefit from them. The locations chosen do not always appear to consider the needs or circumstances of a globally distributed workforce, and employees are now required to go through formal accommodation processes simply to avoid international travel due to health or safety concerns.

12
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1Password Response
2mo
Hi there, Thank you for taking the time to share your experience. We're glad to hear about the aspects you're finding supportive, and we appreciate your feedback as we continue to evolve our culture and support our team members. If you'd like to chat further, please know we're always open to hearing more. – The People Team
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