Product direction is unclear, acquisitions have gone terribly; growth is declining - Anonymous employee 1Password Employee Review

1.0
27 Mar 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- For the SMB segment our services have product-market fit

Cons

- Senior leadership has not figured out how to integrate our two most recent acquisitions into the company in any way; we continue to have separate processes, pricing, systems, etc. - Customer feedback on our current product offerings and features have been ignored for the last six+ months resulting in increased churn and contraction - Sales and revenue growth has slowed dramatically in the last six months and now the company is in "performance management mode" (i.e., layoffs) - Employees are not given opportunities or promoted based on merit but rather on who has cozied up to the VP level leaders - Product-market fit up-segment remains a serious concern as evidenced by the abundant turnover in our commercial and enterprise segments

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1Password Response
1y
Hi there, Thanks for taking the time to leave some details about your experience at 1Password. We know that with fast growth comes challenges and growing pains. We'd love to chat more about this feedback, so please know you can connect with us anytime. - The People Team

Explore other reviews about 1Password

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Awesome founders when they were involved in the day-to-day - Great benefits

Cons

- Lost a lot of what made this place special during the scale up from 100-1000 employees - Hired a ton of outside leadership which ultimately resulted in a culture shift and many of the people who worked there the longest leaving

1
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1Password Response
1mo
Hi there, Thank you for taking the time to share your experience and feedback about our culture. Take care, – The People Team
3.0
7 Mar 2026
Recommend
CEO approval
Business outlook

Pros

* Flexible working arrangements and quite a bit of autonomy. * A genuinely supportive manager and a collaborative, positive team environment. * Competitive pay for the role and responsibilities.

Cons

In recent years the company has shifted in a direction that feels very different from the organisation I originally joined. * There is a strong emphasis on a “high performance culture”, but there is limited structure or support in place to help employees develop the skills needed to meet those expectations. * Career progression and compensation increases can feel closely tied to visibility rather than the quality or impact of the work itself. * The company is moving away from its fully remote approach. In-person events that were once optional are now mandatory, even for teams that may not directly benefit from them. The locations chosen do not always appear to consider the needs or circumstances of a globally distributed workforce, and employees are now required to go through formal accommodation processes simply to avoid international travel due to health or safety concerns.

12
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1Password Response
3mo
Hi there, Thank you for taking the time to share your experience. We're glad to hear about the aspects you're finding supportive, and we appreciate your feedback as we continue to evolve our culture and support our team members. If you'd like to chat further, please know we're always open to hearing more. – The People Team
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