Not a bad place if you're there for the right reasons - Anonymous employee ADT Employee Review

4.0
14 Sept 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Lots of Vacation TIme/ Can take a day off no questions asked Good Benefits Easy to move around promotion wise as long as you meet your goals Very secure company, hasnt laid off in years Job Security Open Door Policy, you can go straight to upper management if your manager wont handle your problem They are trying to improve employee appreciation Promotes from within Tuition Reimbursement Diversity Dress code has relaxed more in the last year Paid training to begin working at company

Cons

The building is very old and cubicles need some serious updating The air ducts have never been cleaned in over 5 years. Needs new chairs, lots of employees have back and neck pains They fire the good people and keep the riffraff / favoritism Some managers are extremely numbers driven and will deny breaks if theres to many calls holding QA requirements aren't realistic Not a good place to work if you don't like people Depending on the dept the job can be extremely stressful Management/Corp Level is really out of touch with what the front line employees deal with daily

Explore other reviews about ADT

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing Culture Great Benefits Package Multiple work locations including Work From Home

Cons

Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

4.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good company to work for, huge customer base and big brand that sells itself. They pay well when you get deals signed. You get a lot of freedom when you perform well

Cons

Pay is full commission. It’s a lot of self hunting and prospecting, Not a big deal but that’s a deal breaker for some. A lot of the job you learn as you go, you’ll start to get familiar with the equipment and the sales process. When you don’t perform you will be micromanaged. Company does not like to “fire” so they will ride you to help you get on. Track if you’re not making quota.

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