Custom Home Sales - Custom Homes Sales Representative ADT Employee Review

2.0
3 Oct 2018
Recommend
CEO approval
Business outlook

Pros

Create your own schedule. Good commission rates. Good health insurance rates.

Cons

Local branch management is very out of touch. Appointments flow is very poor and many appointments are a waste of time. Call center makes appointments on wrong day and / or with clients who don't even want appointments. Since it is commission only this is a huge source of frustration. Appointments are made for sales with little to no commission potential then large scale jobs are sold by phone which supposedly isn't supposed to happen. You can sell a job and then the tech can go to do the install and talk the customer out of it and there goes your commission. Expected to get self generated sales but lead flow is very weak and poor. Not what I expected at all. Very disappointed how things are ran. Also the car allowance and mileage system is a joke. The car issue alone has me searching out new job opportunities.

Explore other reviews about ADT

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

None other than a paycheck

Cons

Dominate you and push you even though it is hot and you are working hard, they will complain and yell at you about their crummy inventory system or people complain. They do not care if you are injured. Tell them and lose your job. The lady in charge is psychotic at best. Called me months after I didnt work there asking ridiculous questions and demanding answers. She's a short minority female that hates men apparently. Hates everyone and everything from what I saw. There's no peace at this job. If you keep it 3 months, you're an extremely hard worker.

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