It’s falling apart - Existing Customer Sales ADT Employee Review

1.0
4 Jan 2019
Recommend
CEO approval
Business outlook

Pros

Benefits Ok pay Plenty of pto

Cons

No one knows what to do or who is in charge of what Unrealistic expectations and horrible commission structure

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ADT Response
7y
Thank you for leaving an honest review about ADT's management. We strive to provide our employees with an environment where they feel heard.

Explore other reviews about ADT

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing Culture Great Benefits Package Multiple work locations including Work From Home

Cons

Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

4.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good company to work for, huge customer base and big brand that sells itself. They pay well when you get deals signed. You get a lot of freedom when you perform well

Cons

Pay is full commission. It’s a lot of self hunting and prospecting, Not a big deal but that’s a deal breaker for some. A lot of the job you learn as you go, you’ll start to get familiar with the equipment and the sales process. When you don’t perform you will be micromanaged. Company does not like to “fire” so they will ride you to help you get on. Track if you’re not making quota.

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